Anyone know what I can do?

@dfollin (24306)
United States
May 17, 2024 5:58pm CST
My iphone 14 Pro Max is having problems. About 3 days ago the small camera will not turn when I am Facetiming or video chatting. Under the person's name on the video chat it it says encrypted to the end, Does anyone know what I can do to fix it? Can someone please help me?
5 people like this
6 responses
@LindaOHio (160234)
• United States
18 May
Sorry we don't have smartphones. I hope someone else can help.
1 person likes this
@dfollin (24306)
• United States
18 May
Thanks
1 person likes this
@LindaOHio (160234)
• United States
19 May
@dfollin You're very welcome.
@celticeagle (160797)
• Boise, Idaho
18 May
Good luck with that. I'd take it back to the store I think.
1 person likes this
@dfollin (24306)
• United States
18 May
I got it from Verizon and they won't help!
1 person likes this
@celticeagle (160797)
• Boise, Idaho
19 May
@dfollin ......I'm sorry to hear you have this issue. I once got a phone from Verizon. I won't go into to the entire story but they are a really bad company. I will never use them again. I have been very happy with my Tracfone Samsung.
@AmbiePam (86257)
• United States
18 May
I’m sorry, my phone is an iPhone X so I’m clueless on your kind.
1 person likes this
@dfollin (24306)
• United States
18 May
I have an X also. But the 14 is what I am having problems with. Thanks.
1 person likes this
@kaylachan (59700)
• Daytona Beach, Florida
18 May
So your front facing camera won't work on video calls? Have you checked your camera settings? Can you turn the selfi camera on when you use the photo's app, is Face ID working?
• China
18 May
Sorry, I have no experience with phone malfunctions
1 person likes this
@dfollin (24306)
• United States
18 May
Thanks!
@HaruLoid (1248)
• Philippines
18 May
Sorry. I'm neither an apple user nor a phone mechanic.
@dfollin (24306)
• United States
18 May
Thanks anyway!
1 person likes this