Trouble with utility bills payment

Philippines
April 12, 2024 12:21pm CST
This morning I had time to visit the water office center because of an issue with the bill. It seems my last payment didn't go through their system and we would forced to pay double. I went back twice despite of the HOT weather and they found out the payment center wrongly input the account number. I didn't know that could happen. Then when I was no longer that busy, my brother texted me and said they got disconnected. He was able to pay online though but not sure if they had been reconnected on the same day. Yeah, were still old fashioned. We still pay manually, sometimes I just couldn't trust online payment. You know, hackers. Have a nice day
7 people like this
6 responses
Kayla Tsukino
@kaylachan (59705)
• Daytona Beach, Florida
12 Apr
If you can do it manually, more power to you. But, the chances of your uitility company getting hacked or making mistakes is higher than if you were to do it from home. Hackers aren't interested in indivual accounts. They want something where they can get a lot of information with the least ammount of effort. Quite frankly a banks website is more vurnable because they can get people's money.
3 people like this
Kayla Tsukino
@kaylachan (59705)
• Daytona Beach, Florida
15 Apr
@Letranknight2015 I think I would be, too.
LK2018
@Letranknight2015 (51563)
• Philippines
15 Apr
They are not @kaylachan but that error in typing by the staff got me surprised.
1 person likes this
Jo Ann
@akalinus (40934)
• United States
12 Apr
It sounds like there might be some fraud involved, on the company's side. Maybe some of the workers pay themselves instead of putting it toward your bill.
2 people like this
LK2018
@Letranknight2015 (51563)
• Philippines
16 Apr
Nope it's just a staff made a mistake @akalinus I think it's the new staff in that office.
1 person likes this
Jo Ann
@akalinus (40934)
• United States
16 Apr
@Letranknight2015 Hopefully, it won't happen again.
Judy Story
@jstory07 (134760)
• Roseburg, Oregon
12 Apr
At least it will be connected again.
1 person likes this
LK2018
@Letranknight2015 (51563)
• Philippines
16 Apr
Yes to my brothers water line i hope so.
Anna
@LadyDuck (461823)
• Switzerland
13 Apr
We can only pay online now, that is the only way to go.
1 person likes this
LK2018
@Letranknight2015 (51563)
• Philippines
16 Apr
Hello @LadyDuck I wonder what happens if there's a internet disruption.
1 person likes this
Anna
@LadyDuck (461823)
• Switzerland
16 Apr
@Letranknight2015 We wait until Internet is back. During the 25 years we lived here we never had an Internet disruption.
Jessica
@JESSY3236 (19146)
• United States
16 Apr
I hope you got it straightened out. Friday I also had utility bill issue. I was switching the power bill to my name instead of my uncle's name.
1 person likes this
LK2018
@Letranknight2015 (51563)
• Philippines
17 Apr
I had it checked again after paying the current bill today @JESSY3236 and it was approved.
1 person likes this
Greenery8
@grenery8 (3774)
• Croatia (Hrvatska)
13 Apr
you are right about that, it is still not a safe option, especially when other people mess up.
1 person likes this
LK2018
@Letranknight2015 (51563)
• Philippines
17 Apr
At least from there i know when people messd up. with online you can only talk to customer service.
1 person likes this
Greenery8
@grenery8 (3774)
• Croatia (Hrvatska)
18 Apr
@Letranknight2015 that is true and if they respond after a week, it is horrible.
1 person likes this