What makes you think you can buy that online?

@uath13 (8192)
United States
December 14, 2011 11:20am CST
Every day at work I recieve an entire UPS truck full of returns. They're all products that people ordered online that don't fit. Statistically 70% or more of online orders are getting returned. What makes people think they can order clothing or shoes online without ever trying them on & they fit right? Even if you know your approximate size the way something fits from one style to another or from one brand to another is often completely different. For example a pair of Reebok in a particular size doesn't feel the same as a pair of Converse or even a different style of Reebok. If your going to buy clothing & apparrel you should at least try it on first & if your trying it on at the store why not just buy it there? I just don't see the logic.
2 people like this
11 responses
• India
15 Dec 11
Online shopping - The advent of e-commerce has made it easy for people to buy stuff online.
You are 100% on the mark! I am a net banking and online shopping freak. But so far I have never considered buying clothing & accessories online. I mostly buy made ups even at the stores and know my size & fit quite well. But you are right, there are wide variations even with a stated size. Convenience is fine but it doesn't meet the requirement.
@uath13 (8192)
• United States
15 Dec 11
I'd only consider buying clothing online if it was the exact same thing as the one I just wore out. I'd never buy a new untried apparel item.
14 Dec 11
The logic is fairly simple: if a shirt says it's size 14, for example, the consumer expects it to be a certain size. Unfortunately, sizes can vary by several inches in all directions because there aren't really any standards (or manufacturers don't give a damn about them if there are). Whenever my lady orders clothes online, we always order 2-3 different sizes and send the ones that don't fit back. It's just the way things are done now. If manufacturers actually followed their own industry standards, we wouldn't have to (and you'd have less hassle). I can totally see your point with shoes, though - and things like bras, which have very specific measurements and fits depending on style. Ordering those online is just asking for trouble!
@uath13 (8192)
• United States
14 Dec 11
From what I've seen there are no real industry standards on clothing...
@uath13 (8192)
• United States
14 Dec 11
Especially when it comes to womens clothing.
@lingli_78 (12822)
• Australia
15 Dec 11
that's the reason i never buy shoes or clothes online as i won't be able to try them... and also, i usually would like to be able to see and touch the stuffs that i want to buy first before i am willing to spend my money... the things that i will buy online are the things that i don't have to try like books, tickets, hotels and tours reservations, etc... take care and have a nice day...
@uath13 (8192)
• United States
15 Dec 11
Your obviously smarter than most of my companies online shoppers...
@gtargirl (5376)
• United States
14 Dec 11
Wow, so true, my friend. We can't stress this enough (though I had no clue it was 70%), especially buying such items for gifts. Clothes and shoe sizes even differ from brand to brand. And trust me, those stores that cater to the younger crowd. When it says size 10 (American) they mean 3. I guess it keeps UPS in business.
@uath13 (8192)
• United States
15 Dec 11
Your not kidding it's keeping UPS busy. It's at least a few hundred returns a day just at my warehouse. Seems like a big waste of shiping costs.
• United States
17 Apr 12
thats a high percentage of returns! i have never wanted to buy shoes online just because of the fact of not getting to try them on even if i knew the size and model etc since it seems you can look at 2 pairs of the same shoe in the stores and they will still feel different. they may either be home bound, not have time or like me and not have a car a lot and can find codes online and get stuff way cheaper than if i went to a store having a sale.
@uath13 (8192)
• United States
18 Apr 12
I don't think homebound people would constitute enough business to get several hundred mail order returns A DAY at my company alone.
@tiffnkeat (1673)
• Singapore
15 Dec 11
People are either (1) over-confident of their "slim" size OR (2) they enjoy the hassle of returns I agree with you. There are just some things you have to try or at least see physically before buying. I don't buy perishables or clothes online, so far, only items that are ebooks or things that I do not worry about the aesthetics too much. Maybe your discussion might help others think twice before buying certain things online ...say...a wife? hahaha...just kidding.
@uath13 (8192)
• United States
15 Dec 11
Yea, they don;t take hinds well.
@dragon54u (31636)
• United States
14 Dec 11
That's why I don't order those things online. Just trying stuff on in a store you can see that different brands size differently whether it's jeans, shirts or shoes. I can sympathize with people who would rather order online--I'm going out in a few minutes to shop for a sweater for my dad. It will be crowded, my back will start hurting after about 5 minutes and I'll be hurting the rest of the day. But I want to feel the fabric and eyeball the size so I get a nice, soft one that fits properly. It's worth taking a heavy-duty pain reliever later to get it right. On the other hand, those returns are job security, right?
@uath13 (8192)
• United States
14 Dec 11
Actually they're more of an inconvenience. I have to throw them out of the way for another department to come get them. Somewhere mixed in there might be a few packages of incomeing product my department is responsable for. I don't quite get the logic. 99% of it is going to the returns department but none of them are ever there to help unload.
@cwong77 (2010)
• Malaysia
15 Dec 11
I don't really buy clothing online, provided I know the seller well, and the seller willing to take refund. I usually only purchase products for household, or anything as such but not somethings that vary in sizes.
• Indonesia
15 Dec 11
I think people must know better their size and measurement system. US, UK, Japan system of shoes measurement is different. So every one should take responsible with what they bought. Even in my country, although we buy directly we should careful, it said LARGE but it is MED.
• United States
14 Dec 11
I never buy clothing online unless very specific measurements are given to the product's size in actual units and not something like "size 10" or whatever. Shoes I don't ever buy online since it's hard enough to find a proper fit in store with my awkward foot size. Since it seems like each company has its own standards of how to measure the size of something, people who order such products online should know that they need to be weary unless they're absolutely sure that it will fit them, or (in the case of clothing) can be tailored to fit them if they're willing to put up the money for an alteration.
• United States
15 Dec 11
Actually I've had some success in buying shoes online without trying them on first. Mostly because the company I dealt with had specific instructions on how to measure your feet to determine your size. I never assume that the shoes I bought in brick and mortar stores represent my correct size. This company also had helpful pointers like "if you wear a 12 normally you want to buy one size larger". They also had pictures that were close up and not too glossy so you could see what they actually looked like. Their description texts were very exact too. I think that ordering those types of things can be done right if the online store really knows their products and represents them truthfully and completely. Unfortunately, it seems to me most online stores seem to just be pushing inventory without any concern other than price. That is a recipe for a lot of returns. Now in direct answer to your question. I live in a small town. The prices are outrageous for most items or the items are unavailable. I don't have a choice if I want to pay a fair price for most things.