They called me so they could put me on hold! Do I look like a hamster?

Anna

@LadyDuck (458388)

• Switzerland

29 Mar

@TheHorse - Usually if the one who calls is a secretary and she pass the call to her boss.

1 person likes this

@TheHorse (205886)

• Walnut Creek, California

29 Mar

@LadyDuck Yes, I remember those days.

1 person likes this

@TheHorse (205886)

• Walnut Creek, California

28 Mar

When I receive a call, I am usually only put on hold for about 30 seconds.

4 people like this

Morley Hunt

@Morleyhunt (21737)

• Canada

28 Mar

I’ve been to voice mail hell a few times. I just want to talk to a person, simple question…a real person could answer in a heartbeat, but no, I keep getting shuffled hither and yon, never actually connecting….and then just when you think you might have achieved your goal, the call is disconnected.

4 people like this

@TheHorse (205886)

• Walnut Creek, California

28 Mar

I have had that happen many times. It's odd that it happens with medical providers. If they increase depression and stress in their patients, won't they have to treat more medical patients down the road?

3 people like this

Jo Ann

@akalinus (40466)

• United States

28 Mar

@TheHorse I know the medical offices are under a heavy load of patients. My doctor's office does not answer half of the time.

3 people like this

@TheHorse (205886)

• Walnut Creek, California

28 Mar

@akalinus I cannot respond to my doctor's emails to me.

3 people like this

Kareng

@kareng (54857)

• United States

29 Mar

That is the current state of customer service! And then when you finally do get them, it is someone in Camel Land that can't speak good English or understand it. Groan!

2 people like this

Kareng

@kareng (54857)

• United States

29 Mar

@TheHorse No, I don't think so.

2 people like this

@TheHorse (205886)

• Walnut Creek, California

29 Mar

@kareng I get mostly people from the Philippines and India. They are doing their best.

2 people like this

@TheHorse (205886)

• Walnut Creek, California

29 Mar

Do they have camels in the Philppines?

2 people like this

BarBaraPrz

@BarBaraPrz (45506)

• St. Catharines, Ontario

29 Mar

I used to get calls that, when I answered, a canned message said "No one is available to answer your call."

1 person likes this

BarBaraPrz

@BarBaraPrz (45506)

• St. Catharines, Ontario

29 Mar

@TheHorse Oh, you know!

1 person likes this

@TheHorse (205886)

• Walnut Creek, California

29 Mar

@BarBaraPrz We live in odd times.

1 person likes this

@TheHorse (205886)

• Walnut Creek, California

29 Mar

I bet that just made your day!

1 person likes this

Jo Ann

@akalinus (40466)

• United States

28 Mar

I hate to tell you this but customer service has been gone for a couple of years at least. I despise phone menus that push you out without ever talking to anyone. I hate the medical ones that keep saying my call is very important. I think if it was important, a real person would answer.

2 people like this

Jo Ann

@akalinus (40466)

• United States

28 Mar

@TheHorse These systems are pretty much oriented to make sure you never talk to a real person, in my opinion.

2 people like this

@TheHorse (205886)

• Walnut Creek, California

28 Mar

@akalinus Saves them money, I suppose.

2 people like this

@TheHorse (205886)

• Walnut Creek, California

28 Mar

I have the "soothing" music they play memorized. It's always the same. "Your call is very important to us..." "Due to unusually high call volume..."

1 person likes this

Greenery8

@grenery8 (2132)

• Croatia (Hrvatska)

28 Mar

awful state of their business. sorry and hope they will call you again

1 person likes this

@TheHorse (205886)

• Walnut Creek, California

28 Mar

I feel totally helpless in this matter.

1 person likes this

@TheHorse (205886)

• Walnut Creek, California

29 Mar

@grenery8 The service reps I get are usually nice. But many do not speak English, and I do not speak any other languages well enough to discuss nuanced things with them.

1 person likes this

Greenery8

@grenery8 (2132)

• Croatia (Hrvatska)

29 Mar

@TheHorse i usually hate talking over phone cause this kind of people are very nervous and impolite or i don't hear them well but waiting for them to call me is even harder.

1 person likes this