Have you ever threatened a company with the BBB?
By snowy
@snowy22315 (170699)
United States
April 26, 2024 4:47pm CST
I have contacted the Better Business Bureau in a few cases, but lots of times all you have to do is threaten it and they straighten right up. PetSmart is driving me crazy currently and I have provided the same info to them at least 3x. One person thanked me for providing it, the next day they are asking for the same info again when I provided it twice before to different people and then again today. It seems this is bouncing around rather than having one person assigned to it.That is it with this BS .if I don't have my money back by Tuesday I am going to the BBB..which I informed them of. We will see if it gets any action.
11 people like this
10 responses
@snowy22315 (170699)
• United States
27 Apr
If it is a larger company, in many cases others have filed as well. It is usually a good way to get your money back.
2 people like this
@just4him (307540)
• Green Bay, Wisconsin
27 Apr
@snowy22315 I hope it works in your case.
1 person likes this
@snowy22315 (170699)
• United States
27 Apr
@just4him We will see. I am hoping they manage to fix it by Tuesday.
2 people like this
@snowy22315 (170699)
• United States
26 Apr
Oh really? Other than lasership delivering across the street (of course) no problems. In fact, I was thinking of ordering again.
1 person likes this
@snowy22315 (170699)
• United States
27 Apr
@MarieCoyle That is scary. It is not worth taking a chance.
2 people like this
@MarieCoyle (29082)
•
27 Apr
Yes, Temu has a bad rating with the BBB. I have a real issue with Temu in that through research I have discovered they can practically get all your info, absolutely everything,in the last two weeks two of my neighbors who recently ordered from them had credit cards hacked, one had her bank account frozen, and both are really struggling with this. They are being investigated. I want bargains as much as the next person, but I will not support them.
2 people like this
@snowy22315 (170699)
• United States
27 Apr
Where was Bubbles based? I didn't think you could use it for international companies.
1 person likes this
@snowy22315 (170699)
• United States
28 Apr
@LadyDuck That really isn't what I meant. If a company is internationally based like say England and you are in the US. I don't know if it works like that.
1 person likes this
@LadyDuck (459538)
• Switzerland
27 Apr
@snowy22315 Bubblews was an American company with their headquarters in California. Of course you can contact BBB from a foreign country to complain.
This is what their site says and I have underlined the part concerning foreign countries.
1 person likes this
@snowy22315 (170699)
• United States
27 Apr
I don't intend to let it go. They don't have the right to my money when I never got a product.
2 people like this
@MarieCoyle (29082)
•
28 Apr
@snowy22315
Good for you, Snowy! I don't like to be cheated like that, either.
2 people like this
@LindaOHio (157489)
• United States
27 Apr
Yes, I will be reporting the company that gave me the runaround about the step and railings. I want to know why they don't want to do business with me! Good luck with your refund. Have a good weekend.
1 person likes this
@snowy22315 (170699)
• United States
28 Apr
Thanks, I think you should, but if there was no money lost they may not be able to do anything other than downgrading their rating.
1 person likes this
@LindaOHio (157489)
• United States
29 Apr
@snowy22315 I just want it published so others will know what they did...or didn't do.
@dgobucks226 (34445)
•
27 Apr
I have on a few occasions. I remember registering a complaint against my cable provider at the time but got much better attention by writing a letter to their corporate headquarters. I also made a complaint against a hearing aid company for my dad. But I got more help by contacting the consumer protection agency located in my county.
BBB just logs your complaint but does not really attempt to resolve the problem. Businesses do not like being reported, but some will make only make a half-hearted try at solving the issue. I've found writing a letter to the company headquarters or consumer protection got better results.
1 person likes this
@snowy22315 (170699)
• United States
28 Apr
That's not true. They have resolved a few complaints for me. If you tell corporate you intend to go to the BBB it will give your complaint high priority. They don't want the bad publicity.
1 person likes this
@dgobucks226 (34445)
•
3 May
@snowy22315 I see. Yes, I use them as a threat too, and I agree businesses do not want the bad publicity when people check to see if anyone has registered a complaint on the BBB site against them.
1 person likes this
@RasmaSandra (73803)
• Daytona Beach, Florida
26 Apr
Well, the best of luck to you, I get my cat litter on Autoship from Chewy,
1 person likes this
@snowy22315 (170699)
• United States
26 Apr
Chewy is a good company, but it usually takes awhile to get a delivery. I used to use them. The only reason I went to PetSmart was because Amazon didn't currently have it in stock, and I was hoping to pick this up in the store curbside.bi should have just called the store.
1 person likes this
@snowy22315 (170699)
• United States
26 Apr
I just got a long email from some supervisor type person..I explain ned again what I needed...sigh!
This hasn't been a good week other than the new net, don't need this crap.
This hasn't been a good week other than the new net, don't need this crap.
@Deepizzaguy (95026)
• Lake Charles, Louisiana
26 Apr
The one company I should have reported to the B B B but did not report them was Newspaper Archive since due to not having a computer from late August 2020 to mid October due to damages from Hurricane Laura which I was not able to cancel my subscription which caused me to be charged for two months despite the fact that I had no computer to work with.
1 person likes this
@snowy22315 (170699)
• United States
26 Apr
Yeah, some don't care. I should have reported a company here for bad auto repairs. They said I should have brought it back to them.
Well if they couldn't fix it the first time, why would I think they could do it right the second time?. The car wasn't driveable.
1 person likes this
@Deepizzaguy (95026)
• Lake Charles, Louisiana
27 Apr
@snowy22315 You are right.
1 person likes this
@Dena91 (15928)
• United States
26 Apr
I hope that they straighten it out for you.
I may have threatened companies with the BBB before, but it has been a long time ago. If I remember correctly, I did in fact turn in a gym, where I got a membership. They locked their doors one day, went out of business and wouldn't refund my money back. I had just signed up and went for like 3 -4 weeks when they decided to close. It seems it took a while, but I did eventually get my years membership refunded back to me.
1 person likes this
@snowy22315 (170699)
• United States
27 Apr
Yes, the BBB. is pretty good about effecting a settlement.
1 person likes this
