Have you got hung up on?....

yes! I have had this kind of thing happen to me all the time. Except I got so much madder than you did. I get so sick and tired of going through crap like this! The way I finally handle situations like this is give it to my husband. Usually,he asks to speak to the top person and if told he can't he will get angry and threaten them with a lawyer, (lol)when the top person gets on he tells them that he will not pay another dime until they straighten it out. they may make all kinds of excuses but he always stands firm and gets ugly with them. For example..just recently we called our satalite server because for the third time in 3 years our dvr started messing up. Well after going through several people who told him that there was nothing they could do about it, he got angry and said he wanted to speak to the top person. She got on ther and told him that our bill was due and he neede to pay it first. He told her that we always pay our bills on time but she would not get another penny until a new dvr was sent and he knew it worked. She said she couldn[t until we paid the bill (this was not the first call he had made, the first was over a week before when he was told uit was a software problem and it would be fixed in couple of days. It wasn't and we had been having trouble with it for a month anyway) So he told her we would go to another satilite company and do our buisness. She then responded that the dvr would be sent and we would get it in about two days and that he could pay when he was sure it worked. He has dealt with alot of situatioons by pretending to know more than he does and not backing down. lol So far it has worked. They try to make you think there is nothing they can do or that you are wrong but you have to show them you have the upper hand or least make them believe that!

Oh yes, I've had that experience. Several months ago, I made a visit to the doctor. I then recieved a bill for the full amount. Well, I called the billing office, and they said that the insurance wouldn't pay for it. What??? I am covered on my husband's policy! So, I called the insurance company, and got pretty much the same run around as you did. Finding out that they won't pay for anything because I am covered with another insurance. What??? Since when??? THEN I had to wait for them to mail me a statement that I had to sign and send back to them because they couldn't take my word over the phone that I had no other coverage. Weeks came,and still no paper work. I called, same runaround, "we'll mail it to you again." FInally Dear Hubby called them because I was in a fit of tears about the situation, and told them that as well! They felt guilty, finally got my paperwork sent to me, and paid my doctor bill. The whole process took about 6 months to complete! ARGH!!!