Claiming that they have a fast intenet connection..

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I have known lots of people who are connected with companies that cater internet services. They have one thing in common and that is complaining about their internet connection. Some say that before they became a member of the company they were told that the service is really fast, but later when they got itthey all notice that the service is really slow. How come it is like this? Is it part of marketing that you make people believe until they are caught in the trap? Are you having the same problem with your internet connection?