trying to turn my phone on...

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ok, so, how annoying is it when you are trying to do a very simple task, and it turns into chaos. I need to turn on a house phone. I go online and set it up...5 days. I get a phonecall next day saying "is that to replace the existing line?" they're trying to switch my upstairs neighbors service. Three phone calls later between my neighbor and phone company..me and phone company...got that straightened out. Told it will be on today at 10am. so, 10:30 no phone, and i call. 10 minutes to get a real person, told it is on, I'll send you to the tech department. another 10 minutes for real person, oh, there's an order number, I'll transfer you. Another 10 minutes...oh, we're sending out a tech to turn it on, just another hour. Why did it take 3 people over 30 minutes just to tell me the tech was running late? anybody else want to vent over stupid annoying things that happen to us...feel free. Maybe you can make me feel better over my wasted morning.