verizon bill

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so a while back I tried to use my checking account to pay my bill and it didn't go through. It said the bank didn't recognize that I had an account there. (that was on verizons website)so I rechecked the routing and account numbers and they were right so I called my bank and they said it wasnt a problem from their end it was verizons problem. Then they charged me a cancelled check fee. So I started using my debit card. That was working for a while until today I tried to pay with it and it said that my bank declined it. So again I call the bank, they said everything was ok. So I call verizon back and they said there is a hold on my account for paying with my checking account. The lady said she would take the hold off and I could try again later. I tried twice and it still said the same thing. This time I call back and some guy tells me the only way to take the charge off is to have the bank send them a letter saying it was their fault that the previous payments didn't go through. That's f*cking ridiculous. None of this was my fault but yet I get treated like I am trying to hussle them. That kind of s*it really p*sses me off!!!!!!!!!!!!