Xoom failure

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I posted little while back, asking about Xoom.com. People were very positive about the program, so two days ago, I decided to take the plunge. But, this morning, after having waited 2 days to get an email saying they had processed my transaction, I finally checked the site and discovered that my transaction was canceled! I wrote to ask why and they were very prompt in responding. the email said basically "thanks for using us, we canceled your transaction." No reason given! I checked Paypal, all the money had been taken out, no problem. So I double checked my bank account info, all good. Finally I noticed a little thing saying that my email wasn´t confirmed. Since I never got a confirmation email, I had them send it again. Nothing, so I tried another email. Nothing. The customer service emails come through no problem, but there is no confirmation email. I am so frustrated! All the replies to my questions are standard copy-and-paste. So just a heads up.