How do you overcome a negative rating on Ebay
By venshida
@venshida (4836)
United States
June 20, 2007 11:48am CST
I sold some ornaments to a customer Christmas. Customer did not receive them in 10-15 days and instead of sending me a email wrote a negative feedback. I did a tracking check on package and it was delayed so I rebuttal to the negative feedback indicating delayed per postal service, and buyer did not communicate there was a problem. I have some items to list on Ebay, and I am scared customers are going to see my rating and refuse to purchase my items. Anyone have any suggestions, how to improve my rating? What would you do if you were in my situation? My rating is 97.9%. This is the only negative rating I have.
4 responses
@vampyrefey (26)
• Australia
21 Jun 07
If your really worried about the negative feedback you can apply to ebay to have it 'mutually withdrawn', which is a easy enough process to begin, but it's totally up to the other party if they decide to do this. If they do decide to withdraw it, it will still remain on your feedback page but won't affect your rating.
I received my first negative feedback after a horrific experience with a seller, who was quite rude, and the transaction took almost 2 months to complete because of their incompetency. As I gave them negative feedback they retaliated in the same way. I left a reply on the feedback they gave me referring potential buyers/sellers to look at my blog. In which I have written a complete transcription of the transaction, so others can still remain confident when dealing with me.
@wiccania (3360)
• United States
20 Jun 07
I think you did the right thing, and while people do look at your rating, if they have any questions about the negative rating they can send you a message or read the feedback -- as long as you've responded to the feedback they'll see your response and ask questions if they have any. I usually read the feedback of the person I'm buying from, and decide whether to buy from that person based on it. But negative doesn't always turn me away.
I'm also a seller on ebay, and I know that sometimes buyers don't read the terms. For instance, my listings all indicate that the item will be shipped within 1 week of payment being received. I've gotten nasty messages because I mailed the package 7 days after the item was paid for. He complained because he paid for it the day the auction ended... but he didn't read the terms. A lot of people don't read the auction and then expect something other than what's in the listing. Most people understand that.
Don't be afraid to continue listing items to sell.
@Calais (10893)
• Australia
23 Jun 07
You can leave a comment on feedback under their negative feedback, just explain that customer did not communicate and postal services delays occured. That way when potential customers read your negative feedback they also read what you have wrote underneath.
@Melissa83 (23)
• United States
26 Jun 07
you did the right thing but you can respond to the feedback but im not sure how to up your rating but i dont think that will affect you selling anything i have been selling on ebay for a while and got a few neg cause people like causing trouble but i do just fine selling it doesnt affect me
