helping hand

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hi frds, i have a friend who is actually sad coz she had some argument with her boyfriend so she called me and started crying but i was not able get a thought how to make her forget her sorrow or make her laugh i was in a state of mind in which i dint even get a single idea i think every one here must have faced a situation like this .what would you do when this kind of situation comes to you? i mean to ask what would do to make them normal?do you people believe if we were only in our frd's situation that "a little less ego,a little more understanding. a little less argument, alittle more concern that's what keeps our relations going forever and ever"