Worst customer service ever!
By Kythe42
@Kythe42 (1412)
United States
July 11, 2007 5:07pm CST
A few days ago I saw that there was a fairly large charge on my credit card that I didn't make. It was a $100 charge for the Apple iTunes music store. I've never had an account with Apple iTunes and have never made any purchases from them. So I called my credit card company and they told me that I should try to contact the merchant to resolve things with them first because that would probably go faster.
So I called up a toll free number for iTunes sales support. The number I called was just a recorded message saying that support for iTunes was only available online through email. That right there was enough to piss me off. For something like this I really want to talk to an actual person rather than playing email tag back and forth. So I sent iTunes support an email as I had no other choice. It took two emails to get them to understand what the situation was and then they pretty much told me that they were sorry that I thought there were fraudulent charges my credit card but that they could not reverse the charges.
I just can't believe that they were completely unwilling to help me! A big company like iTunes I'd expect much better customer service than that! So now I have to try to get this resolved through my credit card company which could take a few months.
At least I'm pretty sure it's only a clerical error as there is only this one fraudulent charge. If I was a victim of identity theft than surely my credit card would have been maxed out already. I'm still going to keep a close eye on my account though to make sure no more fraudulent charges pop up. If I see one more fraudulent charge I will close my account and have the credit card company send me a new card.
4 people like this
3 responses
@Debs_place (10520)
• United States
11 Jul 07
What number did you call??? Did you call 1-800- MY-APPLE. I think the problem is that you technically aren't a customer. You did not have an iTunes id or a records with them, which makes it difficult for them to track the sale.
Your credit card company should have done something to assist you on this. Since they made an unauthorized payment.
2 people like this
@Kythe42 (1412)
• United States
11 Jul 07
Well I called the number that was listed on the website for sales support for the iTunes music store. I don't remember the exact number though. As I said all the number I called told me that support was only available online through email. Maybe I'll try calling you mentioned. I know that I'm not actually a customer but the most likely explanation is this happened to me as a clerical error on their end. They should be responsible for trying to fix it, but they aren't willing to even try to help me.
My credit card company is willing to help me, it's just going to take a very long time. I have to fill out a form for disputing a charge and mail it to them then they have to investigate the dispute. I actually already mailed this form.
1 person likes this
@lovely1067 (29)
• India
25 Jul 07
better go to some consumer forum, also submit a written applications to both iTune and your bank.
You should also inform Police about this fraud.
