Do you like your job?

Right now I work in a call center. We take sales and billing calls for Comcast in Atlanta and Chicago. I run the traffic desk, or I at least help out with that until the regular guy comes in, or when he has days off. The downside is that when he does come in, I sometimes have to go back on the phones. Sometimes all the seats are filled, and I get to stay up and team lead. When I am on the phones, I take escalation calls, so lots of angry people. That is really the downside to it. I get so many people asking me on a daily basis why they havent promoted me yet. It would seem to be the logical choice, as I do managerial duties anyway when I am up team leading and running traffic, but then I am expected to be just like a normal agent too? It is hard to keep the two seperate. Do I show loyalty to the managers, or loyalty to the other agents? As far as my future plans, I am currently attending for a bachelors degree in business management with a focus on accounting. So one day, I will land a great job with great pay and benefits. I think right now I am just at the burn out point, and maybe should think about taking a few days off....

I have a nephew who did that. He no longer does that.