My vacation nightmare.. part one of my trip to Cuba

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Well I did get to go to Cuba and meet my inlaws. I will be starting other discussions about the wonderful trip, my in laws and all the good stuff. I am going to start though with my horrible travel experience. I need some advice please. My husband and I have planned our trip to Cuba for quite some time now. We paid for everything and planned everything very carefully. The part that gets me is the Travel Agency we bought our plane tickets to Cuba with. These people are supposed to be Christians. Even use the word Christian in their name... HA. We bought and paid $2000 USD for our tickets in April. Our trip was July 26th. We got down to Florida and found out we needed a Visa that had not come in yet. Up until the day before our trip, we did not have it. Well we finally got the visa, but guess what? We had tickets for a flight but our names did not appear on the flight manifest. The travel agency's excuse?? Sometimes agencies book flights at the same time and they didn't know. How is it possible to hand me tickets for a flight, but not know my name is not registered with the airline on their flight manifest? These people had sold my tickets out from under me. Tickets to Cuba are a very hot commodity in South Florida. They did not however expect someone like me on the rear ends. After leaving the guy a nasty message, he showed up at the airport. Only 1 hour before the flight was to leave, I saw him slip some guy some money. Within 10 minutes we were on a flight. Oh, but it doesn't end there. My return date was now 2 days later. So now I lost my connection flight back to Chicago. I called my sister and this "guy" from the agency while in Cuba to try to get my flight changed. The guy did nothing. My sister arranged another flight for me. I had to turn my rental car in 2 days early in Cuba and pay someone to take us to the airport. Our flight from Cuba to Miami was delayed leaving, so once again I lost my connection flight. The airline wanted $1500 USD for new tickets. We decided to rent a van for half the cost and drive from South Florida to Northern Illinois. Now I am 2 days late for work and having to shell out gas money, etc. Here is my question. I know these people do dirty dealings and do not apply by US laws for Cuba Travel. I know this because we have family that is close to people that work there. I want these people to pay me for my lost wages, car rentals, gas, etc. Should I A) go to an attorney first or B) write the agency a letter with all the costs I feel they should pay me and give them a time limit to pay me or I will go to an attorney and the US Treasury Dept. It's not even all about money. I just don't want other people that are desperate to see their family to be denied, swindled or otherwise taken advantage of. I want these people to learn their lesson so to speak. So what do you think? What should we do?