Bad Experience With Sprint Wireless...
By biwasaki
@biwasaki (1745)
United States
September 27, 2007 6:58pm CST
Last month, we decided to sign on for a new contract with Sprint. We ordered the phones online and chose the plan that we wanted. When the phones arrived, we discovered that contrary to what several customer service agents had told me, we had NO coverage in areas where we were assured that we would have it.
After many attempts to call Sprint and try to rectify the situation, I finally got fed up with their poor customer service and decided to cancel my plan. At this point I had the phones for about 7 days. Sprint has a guarantee that allows you to cancel the plan and return the phones within 30-days, whereby you are charged for any downloads and minutes used.
I got a bill in the mail today from Sprint for $72.95, which is just not possible! The minutes used on the phone added up to less than 30 minutes. There were 3 ringtone downloads, 7 text messages, and various taxes. By my calculations, that should be about $30 at the very most.
Now they are telling me that the extra charges came from the phones that were not returned (which they were and I have a receipt to prove it).
UGH! I am just so frustrated with them and their poor customer service. I thought my problems were over when I cancelled the plan, but I can see that I was wrong. Anyway, I just had to vent because I am so upset. Has anyone else had to deal with poor customer service from them? Or any other company for that matter? How did you deal with it?
2 responses
@kiobug (2250)
• United States
5 Oct 07
I read along time ago that one of the ways cell phone companies make extra money is by over charging on bills and they dont explain it to you. I use Cingular and I have never had a bad experience. When I got a new phone last year the same guy helped us both times, remembered our names and was really helpful when we were deciding on which phone to get. I have been with cingular for four years and they are great. The only time I dont get service is places where you wouldnt get service no matter what like a library, etc.
@biwasaki (1745)
• United States
5 Oct 07
When I spoke with their customer service representative, I made her itemize each charge. She had to tell me what the charge was and what it was for. I'm sure I was being a total b!tch, but by that time I was just so sick of them that I wanted to get the call over with as soon as I could.
@kiobug (2250)
• United States
6 Oct 07
No I understand but they can do things like add an extra call or two to a number they know you call often and figure you wouldnt know the difference and pay it. If they do that on everyones bills they make millions of extra dollars just by adding on a few dollars to each bill.
@maddysmommy (16230)
• United States
28 Sep 07
I haven't had any bad experience like that before (touchwood) and sorry to hear that you had to go through all of that. What a headache! It is their mistake and you have to pay for it, not good at all!
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