Bad customer service?
By Brezoles
@Brezoles (65)
Australia
October 24, 2007 6:00am CST
How many bad customer service have you had calling a call-centre in a Financial institution? what makes you tick? and have they answered your query right? if not, what would you tell the rep to improve on?
1 response
@Kashmeresmycat (6369)
• United States
24 Oct 07
What makes me tick is a rep that is NOT listening to what I am saying, or making up some an answer just to sound like they know what they're talking about.
I've already talked to some reps that are clueless, so what do I do?
I tell them to put the Manager on the phone. I usually get the correct answer then.
If the Manager is of no use, go above him and get their Manager...........it works for me.
