This guy doesn't know "how to open his email", or just want his money back?

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My job is selling card for internet access from laptop. Our customers is mostly western people as a tourist in Bali. Sometimes trouble in the connecting we were handle the situation for that. One day an old western man came to our internet service room. he bring his laptop and he said he already use the service last year in this same hotel. So, we connect the laptop to the signal, (he do it by his self) done. connect the signal,.. done. welcome login page appearance,.. done.Then sell card. He ask for 30 minutes for 25.000 rupiah, i scratch the user name and password in the card, done. Then he ask me to type the login because he said he can't see the writing is too small he said. i open him the yahoo.com and google.com then the page come that mean the internet connection is okay. i leave him for a while because he said he want to check his email that mean i will give him some privacy to login. Not very long, he keep nagging this doesn't work, that doesn't work. Believe me this guy make me get up from my chair 4 times to hear his complaining. I check his screen, I see he already opening his mail and he push enter button but the page is not work. Then i check again writing in a new page www.bigpond.com.au clearly and the page come out. I said to him "You aren't login, yet. Why you trying to send email without login?" "you must login first sir" and i leave.(room for him to login) Then i saw him from a far he is playing with the old page he save to show me the internet is not working. He call me again. this man is stubborn and idiot. I gave him free welcome water and "what is it, sir. If you want to access your email and send you must login.And this is an old page that you already cannot use, only for reading." me again : "Actually there, out side at the restaurant you will get a better signal. And inside here is bad." so i kind of drive him to go out and help him bring his things out side. After he take a seat,i said to him " You better hurry sir, you still got only 15 minutes ahead" Then i leave him at the restaurant. ............... 15 minutes later he come back bring his empty glass and instruction paper and said to me :" It still doesn't work" (yeah it will work if you listen to me..) and he said, that he will used internet from other place and not here no more, and i said to him with big smile :" yes, you do that sir, good for you" "But you already open yahoo.com; google.com ; bigpond.com and the connection is ok." He leave the room with a slam at the door from the out side. 1 second he is back and said "Can i have my 25.000 back?" I said no. And he slam the door again for the second time. HH