Cellphone network company in the Philippines: SMART and GLOBE

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Here in the philippines w ehave this two major network that provides cellphone services for users to communicate with each other... but evry single text message that we send we pay for that... the question here is why our cellphone loads are sometimes not accurate?? we pay the right amount but we don't get the right services!!! they are actually stealing money from us... just for example i bought a economy load worth 30 pesos and it will expire after 3 days... but after few hours you woudln't notice that you consumed all your load, thinking that you got a send items feature on your phone and if you check that you only used 10 pesos ... so where did the 20 pesos load go??? they are simply stealing from the subscribers and to think that the philippines has more than millions of subscribers, to sum up they earn millions of pesos every day... why steal??? those peolpe are giving us a headache... but we can't complain coz we don't know whose responsible for those companies?? what agencies or organizations can monitor them... we can't complain coz without them we cant do anything... why?? do they have to do this??? whats the reason????