Someone Called Me Rude!
By gr8life
@gr8life (6251)
Malaysia
November 20, 2007 11:10pm CST
Hello friends,
It was a bad day for me yesterday. Right after coming back from lunch, I answered a call from a woman. She asked me some questions which I answered back promptly. Right after I gave my answer to her question, she repeated the same question. It wasn't once but three times I needed to repeat. Every time I answered her, she would tell me that it wasn't supposed to be like that. The only mistake that I made, maybe I talked too fast. She felt irritated with that. Out of sudden, she was yelling at me and called me names. She was telling me how rude I was. She was telling me since both of us are local people, why I need to be rude to her. I told her if she thinks that I was rude, I was sorry. But she kept yelling and shouting and downgrading me. I just kept quiet until she put down the phone.
I am working with a japanese company and this lady is a local who married to a japanese. The best part, she was telling me this, "Wait until my husband comes back and I will definitely file a complaint". She even told me whether I think it is great for a local like me working for the japanese company that I could do whatever I want including being rude. I was really surprised and I did want to yell back at her. But, if I do the same like her, I am no difference from her. Later she called again and my friend picked up the call. She was complaining to her about me being rude. My friend was so surprised that she asked whether I was having a bad day. As far as I can remember, I never receive a complaint, anything that related to my work.
Unfortunately, I am working with a japanese company and as a customer, she is always right though she was the one who shouted and calling me names. I think if she complains, my boss will definitely ask me to seek an apology without trying to find out what exactly happened!
1 person likes this
7 responses
@musicman6 (2407)
• United States
22 Nov 07
Sorry, I can't help you with this one! I have to work with the public also, doing income taxes for a company, but I don't put up with any rude customers, and my boss backs me up! If she didn't, I wouldn't put up with her either!
1 person likes this
@evanonut (30)
• United States
21 Nov 07
Hello! My first ever post and you just drew me right in. I had a co worker who was something like this person. She acted like my best friend, then one day turned on me and chewed me out. I held my tongue. Later she apologized and I accepted. Unfortunately, she chewed me out again months down the road calling me rude and mean. I let her vent at me and I never retaliated. As we sat cubicle to cubicle, when she was done I suggested that if she really felt that way about me then she should get herself moved. Over a year later she tried to make amends. Publicly I accepted her non apology. I simply know now to treat her with caution. Sometimes people can turn on you without reason. The best way to manage the problem is to accept this as their personality trait rather than as a defect in your behavior towards them.
1 person likes this
@gr8life (6251)
• Malaysia
22 Nov 07
Hello evanonut,
Welcome to My Lot and thanks for taking time responding to my discussion. Unfortunately, I feel bad to let you respond to my this specific discussion *sighs* Just kidding...
I hate to admit that customers are always right. They are human beings too like us and they do make mistakes. If I made mistake, I will definitely apologize to her but as you know, working in customer service, you won't have the choice. Whether you are at the right or wrong side, you are still wrong.
@Qaeyious (2357)
• United States
21 Nov 07
My job is heavily regulated by the government, so there is a system in place that records times and the actual phone calls that are made, both in and out. In fact almost all businesses I call have that caveat, that the phone call will (or may) be monitored for security or quality review. If there is no such system, I am at a loss as to what you can do, but I would hope your boss would look at the record, see how many phone calls you take and how few complaints you receive.
I managed to stay off the phone for the first few years at my job of over 12 years. Then instead of handing work to phone professionals, they started making everyone do phone calls, and it is the part of the job I like the least.
Which is why I'm looking for another job now, but that's just me.
1 person likes this
@gr8life (6251)
• Malaysia
21 Nov 07
Hello Qaeyious,
Mine also the same. Each and every calls will be monitored. That was why I just kept quiet when she started to yell and accused me of being rude. If she made a complaint later, I will just ask my boss to check the recorded conversation. They should know who was rude that day from the conversation. Maybe if I can find a new job, I should offer her my place and see how long she will survive and not being labeled as a rude person *laughs*
@unuzzz (1273)
• Indonesia
21 Nov 07
hi gr8life
you're just being unlucky
i once worked at a bank here, and my partner faced the same experience as yours
well, after i read your story, it's almost similar with my friend
the lady was just being over sensitive,
but it's the judgment from our side, and we cannot confront it as the customer is a king, sighh
just be patient gr8life,
i consider it as a job's challenge
good luck gr8life,
have a nice day..
1 person likes this
@gr8life (6251)
• Malaysia
22 Nov 07
Hello unuzzz,
Yes, I was the unfortunate one that day. The call supposed to be picked up by my colleague who is 'very famous' for speaking loud and a bit rude *laughs* Unfortunately because he wasn't around, I helped to pick up the call and that was bad *sighs*
@miracleworld (201)
• India
21 Nov 07
Dont worry , the person who is calling you rude , must be the worst rude person ever. its rude to call thosewho are not ruse :)_
Regards
Harry
1 person likes this
@wahptb (188)
• Canada
21 Nov 07
If you are working customer service on the phone you WILL get these types of calls. Honestly in North America if we got this call we really wouldn't care. We get 100s of calls like that every year sometimes 4-5 or more in 1 day. Basically I'm saying that we don't care here. It's really not our problem if somebody is wrong and they yell at you and say you are wrong. I don't know how it works in Japan but if something comes up with your boss you simply tell him what you told us. She called --- I explained --- 3 times --- She either didn't understand or she didn't get the response she wanted so she started yelling and calling me disrespectful. I would find it hard to believe your boss' would be mad because you did your job properly.
Bye the way Have A Nice Day!
1 person likes this
@gr8life (6251)
• Malaysia
21 Nov 07
Hello wahptb,
Thanks for your response. I get used to these type of calls but sometimes, I just couldn't tolerate being called names or being accused as a rude person when I am not. I am lucky that I receive less 'stupid calls' like this though I have been working in customer service for almost 10 years. I also have an 'amazing boss' who always say yes to everyone except to his own staff!
@zhangvicky (258)
• China
21 Nov 07
Well ,I think this thing happens all the time. It can not be prevented if someone yell to you even you did nothing wrong. It's good for you to be tolerent. But if such things happen to you all the time, maybe you can consider changing for another job.
1 person likes this
@gr8life (6251)
• Malaysia
21 Nov 07
Hello zhangvicky,
Thank you for your advice. I have been with the company for almost 10 years and really get used to it. But, sometimes I do feel I can't accept the fact that customers are always right. They are human beings too. They do make mistakes. Unfortunately, I have no choice at the moment. I am looking for a new job and in a new field. I just don't want to be in customer service anymore *sighs*
