Water Damage

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I need to vent. Here is how the ongoing story goes and what's been done to repair the problem. On December 3rd, my husband noticed a water main break outside in our neighbor's front yard. It's not gushing water but is a steady stream and is running over and under our driveway. Yesterday, it wiped out our mailbox since there is so much water that never stops. I called the water company 3 times and they keep pulling my chain and saying someone will be out there to repair the break. The first call I made was December 10 to complain since my husband noticed the problem 12/3 but didn't say anything about it. We had tons of rain that week and I didn't notice a problem. It is now 12/21 and nothing has been done to repair the problem. The last call made to them I did ask if there was another phone number or email address where I could contact their offices or take the complaint to management. They told me no other phone number and no other email address. Ok, so I must sound like a dumb blonde. I've been just livid about this problem since it has the potential to really damage our driveway. Keep in mind this problem stems from a break on our neighbor's property and the water company said their bill would reflect the water usage, not ours. How would you handle this problem and where would you go next or what would you do? I've tossed around calling our attorney.