Ha! The wonders of human behaviour never cease to amaze me!

@cristi12 (378)
Romania
January 6, 2008 3:26pm CST
After only a few days of dealing with some moron at work, it happened again! I got home just now, sat at my PC wanting to check some sites. All well and good, I type google in,... waiting... waiting... waiting... after a few seconds I gave up and decided to reset the PC. So far so good, then I tried pinging google, which showed a lag around 200. I promptly picked up the phone to call my ISP, where the actual fun begins: "Him: Hello, My name is X Y from XYZ ISP. How may I help you? Me: Hy, my name is ... contract no... I'm having some problems with my internet connection... Him: What seems to be the problem? Me: Well, I noticed a slowdown in page loading, so I ping'ed google, where there was 200 msec... Him: Just a second sir... Me: ... ( after a minute or so...) Him: It seems that there is no problem, I have 9 - 10 ping with your computer. What is your download speed? Me: My download speed is fine, the big latency is the problem, could you please check to see if there is something amiss at your end? Him: I'm sorry sir, but we can only guarantee the speed and availability of your internet connection... (bla bla bla)... Me: So you think it's normal for me to wait 10 seconds each time I try to search something on google? On FO broadband? Him: Sir, i'm sorry but there's nothing more I can do for you... (bla bla bla, typical "i don't give a sh!t" stuff) I didn't waste anymore of my time with the guy, clearly he was either a well trained chimp who read a script while answering the phone, or some guy who was tired and bored on a sunday night at work, which had no intention whatsoever of helping me. The problem was clearly on their end, since me and the hole G/ damn neighbourhood had the same problem. Oh whell, I guess I'll try again tomorrow, maybe I'll be lucky and finally somebody will solve my issue. Untill then, I guess I'll use my mobile's internet connection. At least it's faster... LOL. :)
2 responses
@luanakent (794)
• Brazil
6 Jan 08
It is like this in all the world... I thought that was only here... in Brazil.
@cristi12 (378)
• Romania
7 Jan 08
Nope... it's everywhere you go... ;)
• Brazil
7 Jan 08
it is true...
1 person likes this
@kdhartford (1151)
• United States
6 Jan 08
I agree, it seems that help desks are no help at all. I think this is a problem with having too many jobs and not enough qualified workers. We have dumb-down who can or should do what.
@cristi12 (378)
• Romania
6 Jan 08
Yeah. The think that amazes me the most is the fact that the guy could have just as easily helped me... instead he kept on insisting that the problem is from my end...
1 person likes this