Computer Problem

@carolbee (16230)
United States
January 22, 2008 2:25pm CST
For about the last month I've been having a problem with my computer. When it feels like turning off, it turns off. Apparently there is a glitch somewhere or maybe even a virus. I don't leave the computer on when I'm not home. Not knowing the reason it's doing this causes me to unplug it just as a fire precaution. It's less than 3 years old. I may not be on myLot for a day or so or until I get can an older tower in this room to serve as a substitute while this tower is being repaired. Very frustrating. Have you had an issue like this where you felt it could be dangerous to leave the computer on while you weren't home?
3 people like this
14 responses
• United States
22 Jan 08
I dont know about being afraid to leave the computer on when I leave, but one of the computers in my house does the exact same thing! Whenever it feels like it, it just completely shuts off. I found out mine was caused by a virus. I still havent gotten it fixed yet. Whenever you run a virus scan on it, as soon as it goes to delete the virus, the computer shuts off. Very frustrating.
2 people like this
@carolbee (16230)
• United States
22 Jan 08
I run a program called Lavasoft to see if there are any issues on the computer. The last couple of times I ran it, the computer shut down. I also had a good program called Spybot and it wouldn't work either. Each time I plug in the digital camera cord to the USB port, it turns off, maybe a short. Sounds like the problems are very similiar. Yes it very frustrating. Thanks for responding.
1 person likes this
23 Jan 08
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• United States
23 Jan 08
My boyfriend is a computer guru and he took it over the weekend to try and fix it. He said he tried booting it up in safe mode, but the same thing happened. We had a good virus removal system on there but it still wasnt working. Its one mean bug. Right now he's trying to find a windows xp disc so he can try to just wipe everything clean and start over.
@santuccie (3384)
• United States
22 Jan 08
I don't think your problem is malware-related. If it is, you'd almost have to be so badly infected that your machine crawls when it works at all. How much stuff do you have running? Do you do any intensive gaming on this unit? Sometimes a computer will shut itself off to prevent CPU overheating. If your machine should be able to handle what you're giving it to handle, the CPU fan or heatsink may have a problem, or you may need another fan or two (unlikely the problem), or the power supply may be dying. I'd say the usual culprit is the power supply. I'm sorry you're going through this problem, and I hope you're able to get it fixed soon.
1 person likes this
@carolbee (16230)
• United States
23 Jan 08
Thanks again for a terrific response. My problem started about a month ago and I sure can't remember what I was doing or playing. For quite sometime I've had issues with plugging in the digital to the USB port. Seems to short out and turn off the computer so I've stopped doing that until the computer is fixed. But this problem has been an ongoing problem since the computer was built less than 3 years ago. I won't take it back to the place that built it as they ripped me off big time no only on this one but another used computer I bought for one of our daughter's. The small company needs to be reported to BBB.
1 person likes this
@santuccie (3384)
• United States
22 Jan 08
I forgot, you're the one with dial-up. Again, you're safer on average than a high-speed subscriber as far as remote control is concerned, but you can still contract malware, which can still steal your identity over dial-up. All Robert Vamosi talks about these days is malware. 2007 saw the launch of Storm, the most prolific and successful botnet worm ever; experts say it will get worse before it gets better, especially if you're using XP or earlier. When you know perfectly well what kinds of threats are out there, dial-up vs. high-speed is no excuse not to protect yourself. Try telling that to a victim of identity theft, and they'll just give you a dirty look. Approximately 1 in 23 people were victimized in the U.S. last year, and the stats are climbing. Most of these people aren't savvy with security software, the rest still think the old names are the best. And make no mistake; dial-up users were among them. It's interesting you should mention Pogo. I disinfected a friend's computer Saturday before last, and she also plays Pogo. She called me again yesterday, to tell me her NetZero (dial-up) was gone again. I walked her through some steps, then told her to call NetZero or get DSL for $5 more (If you're already paying $10 a month just so you can barely access the Web, $15 for THIRTY TIMES the speed is a steal). I wonder if Pogo was hit with a cross-site scripting attack? You are on my friends list, and I could analyze a HijackThis log for you if you want. All you have to do is download it, tell it to scan and save a logfile, then copy-paste all of the text from the logfile in a PM to me. If you want to do that, you can download HijackThis here (it's less than 1 MB): http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
@santuccie (3384)
• United States
22 Jan 08
By the way, thank you for best response! :)
@douchrti (176)
• United States
24 Jan 08
I agree with santuccie. It could be a defective fan or even a cmos cooling fan. Try canned air. Blow out your case and also while doing so, see if your fan blades turn when you hit em with the air.
1 person likes this
@carolbee (16230)
• United States
24 Jan 08
I can do this when I shut it down tonight. Thanks, that's easy enough to do. Thanks for responding.
@dlkuku (1935)
• United States
23 Jan 08
My computer kept turning itself off, then it got so bad I took in to be repaired. I didn't know it, but the motherboard had been hit by lightning and it was fried. I hope that isn't the case with yours, it was quite costly to fix, but at least it was cheaper than buying a new computer.
@carolbee (16230)
• United States
24 Jan 08
I shut the computer off, unplug from wall and from phone outlet when we have storms of any kind trying to protect it. I hope it's not the motherboard also but will take it first part of next week. Right now it's behaving! Thanks for responding.
@lexus54 (3572)
• Singapore
24 Jan 08
I too think that your PC constantly booting off by itself for no rhyme or reason may just be caused by the fan in your PC. If you have been using your PC for long hours each day, the fan above the heat sink that is cooling your CPU may malfunction due to wear and tear. If the fan's motor starts to give you intermittent problem (sometimes fan runs, sometimes don't), then if the fan should suddenly stop, the system will automatically shut down to prevent the CPU from being overheated. If it is the fan, you can actually buy another one from the PC shops and replace it yourself. The fan normally comes with the heat sink, but sometimes you may be able to just buy the fan without the heatsink. Otherwise you will have to take it to a PC repair shop to get it fixed, but that will cost you more.
1 person likes this
@carolbee (16230)
• United States
24 Jan 08
This computer is not quite 3 years old. I do use it alot but it's off at night right now just as a precaution. Thanks so much for responding.
• United States
23 Jan 08
I have had similar problems (as have my friends). This is possibly caused by a program (or virus) running in the background that refuses to shut down. I recommend you go to http://sysinternals.com and download a free program called "autoruns." This program shows ALL the programs that are running on your computer, and you can choose which you DON'T want to startup. If you don't recognize a program, you may have found the "hidden" problem. I use autoruns as a diagnostic when I repair people's computers.
@carolbee (16230)
• United States
24 Jan 08
Thank you so much for the informative reponse. I'm afraid to add anything or download anything right now but will keep this information and look at it later. When I try to run Lavasoft the computer shuts down. Same issue with Spybot. Thanks again for responding.
• India
23 Jan 08
Dear, Definetely its a virus problem, same problem is also running with my office computer, whenever sites more then 4 is open the computer shows errors or suddenly shut down and restart automatically, actually its setup in AntiVirus, whenever our computer running in error mode or receved any virus our computer is automatically shutdown and restart. Its better always you scan computer in a week or cleanup and delete always your interenet temporary folder. From above your computer surely active and not shutdown automatically. Thnx, Rakesh Lalwani
@carolbee (16230)
• United States
23 Jan 08
This computer is turning off and won't turn back on unless I manually start it. Probably a virus or power supply problem but needs to be repaired. Thanks for responding.
@johndur (3052)
• Pasig, Philippines
23 Jan 08
it may be caused by a virus or maybe some hardware problems.i do unplug my computer when it is not used.i do it just a pre caution to make my computer last longer,just like people computers needs also some rest when it is used for such a long time.and if you dont have an Automatic voltage regulator with you its better to unplug your computer when not in use.for safety reasons....
@carolbee (16230)
• United States
23 Jan 08
I got into the habit of unplugging the computer when away from home just as a precaution especially with the way it's been lately. I agree with your theory. Thanks for responding.
@luanakent (794)
• Brazil
23 Jan 08
Relax. Computers always have a little problem . I hope it is simple. Virus makes computer disconnect alone..sometimes.. If you submitted computer for the tecnic..Just wait. My computer was 10 days in the workshop, but today it is good.
@carolbee (16230)
• United States
23 Jan 08
I've had problems with this computer since it was built and the people who built it would never take responsibility for their mistakes. Nothing major until now and the problem is off and on. Thanks for responding.
• United States
23 Jan 08
I've kept my computer on while I was on vacation and it still worked fine (I had it seed/download torrents and controlled it via remote desktop software). I was kinda worried about it though.
@carolbee (16230)
• United States
23 Jan 08
Sounds very interesting. Was it ok when you got home? Thanks for responding.
• United States
22 Jan 08
I always unplug my computer when I am not using it. I have had voltage spikes kill equipment even with surge protection on the line. Unplugged is the best protection.
1 person likes this
@carolbee (16230)
• United States
22 Jan 08
I've had issues in the past with lightening but not with this computer. We still have dial-up so when it storms, I also disconnect it from the phoneline. Thanks for responding.
@Alfie1970 (257)
2 Apr 08
I had a laptop that kept turning itself off and it turned out it was the fan wasnt working properly so it was over heating. So I took it back to the shop, fortunatly it was still under guarentee, where they fixed it. Although the same thing kept happening after a few weeks so I simply took the battery out and just run it from the mains and it still works fine but these days I only keep it as backup laptop incase anything goes wrong with this one :)
@carolbee (16230)
• United States
3 Apr 08
I had to buy a new computer so I now have a Dell. The repairs for the other one were going to be outrageous. Thanks for responding.
@maldyx (11)
• Philippines
7 Jul 08
I think your hardisk is faulty.
@carolbee (16230)
• United States
8 Jul 08
I had to get a new computer since this discussion was started. Thanks for responding.
• India
14 Jul 08
can be a viryus
@carolbee (16230)
• United States
14 Jul 08
The computer has been replaced. It was beyond repair. Thanks for responding.