What is the key to getting a claim done with the Veterans Administration??

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I am not going to write out the entire schpill here, but I will answer individuals questions. I am a combat vet from the Vietnam conflict(River Patrol Boats) rated with gunshot wounds and PTSD, went to college, majored in psychology and sociology, worked in mental health, hospital and in my last position I was an attorney-in-fact for Disabled American Veterans doing claim work in the Federal Building. We'll try it this way, I am interested in getting vets the help they need. I'll try...