Services in the service sector

hmmmm... i think you should have spill more water in his face so that it will worth the complain! haha just kidding! well, there will always be customers like that...taking advantage of the situations and not minding how their complain will affect those employees involved...and i hate such people thinking of themselves as if they are gods of the service crews... well, i have lots of experience when it comes to this matter for i have been working as a cashier, customer service in my whole working years...i am always a front liner getting all the complaints & demands of the customers whether in person or in phone! what i never forget is this incidence that happens in the video shop where i first work, i am new there when i come across this arrogant customer, he gets really mad on me when i refused to accept his membership application in the shop since he was not able to meet the requirements...he just showed me an id saying that he's working for the mayor but i still don't accept him coz i told him that we need 2 valid id's! he gets mad coz he thinks that his id is that powerful...i explain everything to him in a polite manner but he's still mad & even shouted at me...i feel a bit scared that time...but its just good that my manager is there to the rescue, he told me to go to the office first, and he talk to the guy...i think he gives consideration to him just to stop him from talking & shouting... after that, the manager talk to me and comfort me, since he saw how nervous i am and i actually cry due to that incident...hehe i feel really bad about that man since i know that i am just doing what is being said to us and what i know is right...he's being so arrogant just because he's working for the mayor! huh!i want to curse him! and another one, when i am in duty free, i encounter this one celebrity here, her face is familiar to me, but when she's already paying, she uses her credit card...and as s.o.p i asked for her id/passport but it shows different names, and so i asked for anther id which have the same name in her credit card...but instead of giving me an id, she gets mad on me...and call the supervisor instead! the supervisor talks to her and me, i just keep calm in one side and still smile on her and say thanks after the transaction! haha

hi kun! ^__^ what a cunning customer! i mean, not cunning in a good way but cunning in a bad way. he made sure they can enjoy the meal first before complaining. i'm sure he had thought of that while the staff and your friend was apologizing. he knew that the manager would give in to his demands. what an azz. i work in a government agency and at times, i have to face some clients and entertain them to the best i can. but there was this client who i couldn't handle because she was old and domineering and thinks highly of herself and i just hate people like that and so even if i wanted to respect her i just can't help but be pissed. she was complaining about something and she wanted to see our boss who was absent that day. my officemates came to listen to her and help me but it was our boss who she wanted to see. and when she didn't get anything out of us, she began insulting all of us, our way of service and even our boss. i couldn't take it and i was becoming mad so i exited the scene and calmed myself. i think she went to a different department and made complaints too. .

well i personally am a telemarketer. now, i don't sell anything, but ratyher i call on the behalf of sharitable organizations. the firefighters, the police, the paralyzed veterans. now, i know that people for the most part hate telemarketers. most will hang up. thats ok. not a problem. or tell us to take them off the list. some will even contribute! but then there's the ones who act like i singled them out, and decided to call them and only them to make them mad. cursing me, threatening to shoot me, seriously. that ain't right. if you don't like me, just hang up. say no thanks. not **** you *****, you know?

Some people have this tendency to take advantage of a certain situation... just like the family... maybe at first they did not mind but eventually conjured up something where in they can get the meal they had for free...as part of the customer service sector... we cannot complain because... as you wrote her... "The Customer is Always Right"... and without them... there will be no business at all

Hie Kun, there are always people like that everywhere, sneaky and waiting to take the full advantage of others. It was just your unlucky day and you did the right thing corrected it. Well! As for that guy, perhaps some day he might not get that lucky No doubt he has every right to make a complaint but his demands should be fair. I have situations that some nasty & fussy customers would look for any easy way out to pick on minor mistakes so that they could get discounts or escape from paying altogether. Cheers and happy posting!