do you understand people????

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i always understand people... even if some people hurl insults of any kind and hurt me emotionally in the process... i still try to understand them and their feelings.... but there are times when you are in the brink of surrendering... coz the frustrations is mounting and despite earnest effort to rationalized what they have done or continue to do....and tell them what you feel... still they refuse to concede.... Can you understand these kind of people????