Tupperware....replacement pieces

United States
February 17, 2008 2:11am CST
I have long been a tupperware user. I haven't purchased anything new from tupperware in years b/c it is so exspensive. But I shop on ebay for great buys. I did recently purchase a pretty 1 gallon drink pitcher on ebay, it came looking almost brand new. Just what I wanted. I have long been told that if something breaks that tupperware will replace it for free, that's why it is so exspensive I suppose. Some of their items are must haves, and I do have pieces and gadgets that I have used for years and my kids use them still now that they are grown too. Anyway, I had a tupperware set, the one you can marinate meat in it, it has diamond shape grooves in the bottom on both the lid and the bottom so all you have to do it turn the thing over to marinate. But the top had 2 huge cracks in it, my colors were sort of a brick orange color with a white lid. When I called they kept telling me that the pieces had numbers on them, that all tupperware has a number on ALL pieces. I said look, I am staring at it, only the bottom piece has a number, they acted like I was trying to scam them, but honestly only the bottom piece had the number. So they said yes they would send a replacement, but....the color is called chili, it is not white anymore, and there would be a $4 charge for shipping. I said fine, it will look awful being so mismatched, and why couldn't they send it in white, but I paid the $4. Well....I rec'd the replacement part in about a week or so, but get this...NO NUMBER ON THIS ONE EITHER!! Should I call tupperware and inform them that they sent me a piece that didn't have a number on it after they made such a big deal about the one I called about not having a number? Maybe someone out here in the mylot family is affiliated with tupperware and can advise me or clear this up for me. Also, does anyone know how to go about getting some of those neat "gadgets" without having a party? I know of know one who would be able to buy to bother having a party, but I would love to see a book once in awhile or buy some of the neat gadgets they give as gag gifts at the parties. I am sooooo looking forward to the responses to this one : ) Have a great week my mylot friends!!
1 person likes this
7 responses
Modestah
@Modestah (11179)
• United States
17 Feb 08
I used to sell tupperware it was my first job besides baby sitting, I loved the gadgets! I used to buy a lot of them because I loved to give them out as well. I think to get them you are going to need to find a dealer... or become one. They used to have a parts catalog you could order missing parts from I am not sure but you may be able to order the gadgets through that? no, I do not think you should call them and tell them there is no number, you would probably get a different person on the phone who would have no clue why you are calling about it. sounds like you got some one in a crabby mood the first time. you could not get white because they do not produce them in white anymore. the old tupper pieces that were exchanged for new will get melted down and be used for charitable items.
2 people like this
Annesf
@Annesf (1)
• United States
6 Mar 08
You might try looking at thrift shops and garage sales for the gadgets. I have purchased a lot of nice Tupperware at garage sales for a fraction of what it would cost new. Over several years ( I am patient) I purchased a set of the oval modular mates, which are great for stackable storage on shelves. To clean old Tupperware, use a dampened rag and dry baking soda. The baking soda acts as a mild abrasive to scour off gunk without scratching the Tupperware. I have wondered about the integrity of buying damaged Tupperware at garage sales, then asking Tupperware Company to replace it.
ladyslew
@ladyslew (91)
• United States
18 Feb 08
I'm sure glad to hear that somebody has managed to get a replacement part out of Tupperware. I have an old 2 quart pitcher, the kind that are skinny oblong and can fit on the fridge door rather than the new circular pitchers. The lid on this pitcher has a smaller round seal for the pouring hole on it. I'm missing that smaller seal. I tried contacting Tupperware to get a replacement put have been told they don't make them anymore. So much for lifetime guarantees. Lifetime obviously means less than 20 years to Tupperware.
1 person likes this
applsofgld
@applsofgld (2506)
• United States
18 Feb 08
Surely they have some way to compensate you, they should at least offer you at a very reduced rate to purchase the equivalant of what you originally had. This will not make the company look very good in the publics eye. You might want to tell them that too, might get a better response. Sorry for your troubles with them.
Modestah
@Modestah (11179)
• United States
18 Feb 08
sometimes the discontinued product will make a reappearance down the line - even if only as a hostess special.. so check back with their website from time to time. they should replace the item with a comparable piece or something of equal value. I used to love going around to garage sales and finding tupperware for 25 cents with a peeling seal and get it replaced to brand new for free.
Cajunhellcat
@Cajunhellcat (2073)
• United States
21 Feb 08
Yes ya should call them and tell them there is no number on the one they sent ya. Have ya been to the web site to see if ya ccan find what ya are looking for there
p3halliwel2005
@p3halliwel2005 (3156)
• Philippines
17 Feb 08
I have sold Tupperwares before but never had I heard of a replacement asking for a number. Once one of my tupperwares broke into pieces..don't ask me how it broke into pieces I forgot already it was a long time..What happened was when I asked for replacement they want all the pieces even the tiniest bit of it. I didn't get it replaced because I can't find all the pieces..I also had one chewed by a rat and they didn't replace that either.
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applsofgld
@applsofgld (2506)
• United States
17 Feb 08
They didn't ask for me to send them the broken part, but I would have if they would pay for the return shipping. You might want to try again, maybe their return or exchange rules have lightened up since you last tried. Thanks for sharing with me, have a great day : )
raydene
@raydene (9871)
• United States
18 Feb 08
I haven't used tupperware in years and have thrown it all away..Wish I knew you I could have passed it on..I have my own opinions of using plastic and really prefer glass. I use glass jars for leftovers which I have little of these days..I try to cook just what we will eat.. I do use plastic ziplocks for freezing. xoxoxoxoxoxo
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applsofgld
@applsofgld (2506)
• United States
18 Feb 08
My mom also refers glass to plastic, even for drinking glasses. It think she thinks they are cleaner if they are glass. Which may be true, I don't really know. I use ziploc and I also have a black & decker food storage thing, sort of like a seal a meal, works great! Thanks for sharing with me, have a great evening : )
KarenO52
@KarenO52 (2950)
• United States
17 Feb 08
I have that same marinating set. Mine is around 30 years old. I just went and looked, and I don't have a number on mine either. On the orange part, it says only Tupperware, made in the USA, and on the white part it only says Tupperware. I don't know anyone who has parties anymore. I think those gadgets are just a gimmick to get you to have a party. I've got some Tupperware pieces that are so old and stained, and I've thought of trying to get them replaced, but I could probably find a Rubbermaid item cheaper that the shipping.
1 person likes this
applsofgld
@applsofgld (2506)
• United States
17 Feb 08
I wonder if they would combine the order and only charge one $4 shipping charge. Then it may be worth you getting the replacement pieces. I know tupperware prices have skyrocketted since I last purchased any of it new. Thanks for posting and have a great day !
teapotmommommerced
@teapotmommommerced (10359)
• United States
18 Feb 08
I saw an add for tupperware on the internet today. You could sign up to have an internet party. You could also just order items. I was able to see the sales and the new catalog. Go to Tupperware.com or put tupperware in your web search. I hope this helps.