I couldn't believe the customer service skills of these employees

I think some of the WalMart employees are lovely and some by contrast are in such dire need of training that they have no business being in contact with the public, but I also know that Wal-Mart prices are as low as we are likely to find anywhere and that I have the choice to shop elsewhere. It is not just WalMart, it is almost everywhere. Called anyone for customer service on the phone lately? It is ALMOST enough to make a person feel like whining.

I guess I'm one of the lucky ones because I've never really dealt with them being like that. They've usually been very courteous and helpful...but that doesn't surprise me at all that they would be like that!! And don't get me wrong, I have come across some really rude ones when checking out, but I dismiss it pretty quickly because of all the rude people that shop there. I've actually come across more rude customers than I have employees. Go figure!

well some employees have been with walmart for years and are quite good with the general public, while the students that they hire do need more training and that sort of thing.

I am absolutely astonished that a major corporation like Wal Mart would find this acceptable customer service. Apart from firing off an angry letter to the store manager I think that you should ask them what their customer training policies are. I have an occasional job at present working for a retail marketing company where we measure just this type of thing. Was the assistant helpful, did they explain what was happening, did they apologize for keeping you waiting? All that kind of stuff. The companies really do want to know about these things as their reputation rests on it. I really don't think that you should let this matter pass.

Oh some of them are very skilled.You may not believe it .In my country the sales people are too good.I purchased a tee shirt from a going on sale this was the last one left and I just fell for it on first sight luckily it just fitted me perfectly. After the remaining shopping we went to the paying counter to check out.The made rush made us wait for an hour.We were almost done the sales guy was filling our bags he was cute as he went to put my tee shirt it fell off from his hand and disappeared under the table when he pulled it out it was full of grease.No problem madame I just exchange it for you he said and went away.He came back after a few minutes the T-shirt washed and he ironed it right in front of us and gave it.My friend was so mad at him and I too lost my patients.We demanded our money back and left the store totally disgusted.

OMG! I thougt I was the only one who received "sucky" customer service at OffMart...as in, the majority of their employees appear to be slightly or somewhat off! The one out here in Northern, Ca is so bad that I do not go there and would not go there if they were giving away free money for shopping there. It's not worth the stress. Not to be rude, but I actually thought they had some sort of arrangement with a "government agency" that supplied them with the majority of their workers. I stopped shopping at Offmart and started patronizing Target or Tarshay if you will, because of the terrible service I constantly receive at Offmart. Always low prices? How about they change the taglien to "Always low class". They should know that their employees are the direct contact that customers have and leave a lasting impression of their company on shoppers. Their employees represent the company do they not? It's not just me either. My friends do not even dare enter the store in the southern part of our town on the 1st of the month because the shoppers are rather, "impolite" if you will and the shelves look ransacked. Further more, my brother went to their after Thanksgiving sale last year at 5 am and to this day suffers from post traumatic stress syndrome over the incident! : ) He said that they all were awful and smelly and he didn't think they had slept or bathed in a few days. I asked him if he was talking about everyone in line with him waiting to get into the store and he said he meant the employees too! Practically my entire family has jumped ship from Walmart to Target.

Young or not First Job or not they should be trained and watched over till they are fully trained That is just terrible what happened to you I complain a lot because most of the Assistants are sometimes rude and they never smile but I have to say I would have put in an Complaint if that would have happened to me what happened to you

I agree since I worked there 13 years ago the customer service skills are terrible. I almost wanted to call customer service myself the last time i WENT.I am disablied due to having ms. Anyhow I was getting my money out to buy myself some contacts before I could reach the desk the girl says sorry yo will have to wait. She saw me coming and right before I went up there she cashes out. That was so rude. If I go to buy contacts again and she does the same thing or acts this way I will call customer service. It sounds like you should also. I don't like Walmart as much since they became Super Walmart. There are some very rude people that work there. I have also had some rude ones when I have checked out there.

I'm not sure about Walmart but I used to work at Sam's club. I know that we didn't really get a lot of customer service training. All of it was done on a computer program where you can just skip through what the screen says. At the end you take a test and if you score 80% or better you pass and don't have to take it again.. My parents had basically taught me everything about treating people like I wanted to be treated so I got a lot of the same customers even if I had a line. Most of my jobs have been in customer service. I know that it's not always easy to be nice.. but making you wait for 45 minutes with no response as to what is going on is ridiculous. I do think that you should call or write either the manager of the store or the home office.. 1800walmart is the corporate office number I am sure of.. good luck with it..

I don't shop at wal-mart too much but can't say I have ever been pleased with their service or lack of service as the case may be. I never had dealings with the customer service department before but other areas including the checkout and electronics a lot of the employees in those sections seem to hate their jobs and only saty for the money. It is a shame but the only thing we can do is shop else where, which is what I have started doing.

As I worked for wal-mart I know how things work. Its not about training-its about people having to work for the crappy company. Nights is always short handed-really who wants to work nights? Your best bet is to call before 2 pm.

I totaly agree with you katherine that they should spend some time and money on good training. I myself am in the food service industrie as you know, I also use to run a small cafe, in my mind customer service is the name of the game. You can even have bad product I have found, but if you are respective and respound quickly people will come back. I also understand probably why Walmart does not want to train, it will cost to much. These employees make low pay, so why invest in them. It would cutt into their profts Myself I have been to good Walmarts, where the service is wonderful and I have been to ones were well lets just say I never went back. If more company's would just realize, that is is the product that brings a customer in, but it is the service ,that being the staff, that brings them back again and again.

dont know anything about wallmart or any of that stupid american garbage. If you dumn yanks are stupid enough to give all of your money to one company giving them a monopoly then basically that company can and will get away with anything. lessons to be learned there i think, not that you will cos i assume they sell food and the rest of the world knows how obese america is...

This is very bad,no one should be treated like that especially when you are the customer,i think you should report it to thier corporate office,its unheard of,what do they stand for in there?

Wow - I certainly wouldn't be shopping there! We had a supermarket near us where the staff were a lot like that and I only ever went there if we didn't have time to go elsewhere! That one has closed down now! We have an Asda about 6 miles away and I do go there when we can (it is a division of Wal Mart) and the service we get there is next to none! I also worked in another large supermarket when I was 16 for 2 years and there were a lot of other teenagers - we prided ourselves on delivering good service and being pleasant and friendly so I don't think age is an excuse - I would certainly be complaining if I were treated in this way! xxx