customer care

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I go regularly to a near by restaurent for lunch. it collects the money upfront and give us a coupon to be surrendered to waiter. As usual i went to the restaurent today, asked for the the coupon. the counter guy did not have change, nor did i. He asked for change. i said i do not have change (just to remind you i offered him a currency note and the meal cost was 24% of the that currency). he refused to offer me the coupon with out change. i said Thank you and walked out, porbably for good. Have you come across such incidences so far in your life? how did you handle it? what you would have done if you were in my place?