How Rude!
By coffeeshot
@coffeeshot (3783)
Australia
March 4, 2008 10:21pm CST
As some of you know, I'm experiencing financial difficulty at the moment so i just went to my parents to make some phone calls to organise some of my repayments to be delayed until I get my next monthly pay. The woman asked me if I could pay $50 a fortnight. I thought about it and said "yeah I guess I can do that", thinking that I'm not sure how much pay I'll get as I have just started my new job. And if I couldn't pay it, my fiance might be able to cover me. Then she said "if you get paid monthly, you know you can make monthly payments so it's more convenient for you?" I said "Ok, well to be honest $50 a month would be better for me at the moment." This was her reply; she laughed and said "you could pay $50 a fortnight a minute ago!" I was so angry. I said to her "I would have found the money somewhere but I'd prefer to only pay a little per month as I don't know how much I'm getting paid every month so I'd rather play it safe than have to ring up and reorganise this all again!" She didn't say anything and just continued on talking. How dare she talk to me like that? Here I am worried sick about bills and I'm doing the right thing by letting them know when I can make my payments and she talks to me like that! I was rally polite and nice to her up until that point and even though I tried to stay friendly on the phone I couldn't. I was so angry and she only got one worded answers after that. It makes me not even want to bother doing the right thing in the future. Has anyone ancountered this before?
5 people like this
9 responses
@raychill (6525)
• United States
5 Mar 08
People who work for those things really don't care about people in general. I have an old school loan and a new school with Sallie Mae. They're the devil...first of all. I borrowed 5,000 from them and I'm paying them with interest 12,000. I borrowed 1,250 from them...and I'm paying 5,000 with interest. They're the DEVIL. Anyhow. They approve me for loans and once I have more money and am out of school I plan on taking my loans elsewhere to re-finance.
Anyway. Point being. I called Sallie Mae about my old loan. Since I have a new loan showing I'm still in school I had hopes that I could defer (sp?) my old loan. The guy on the phone basically said that I couldn't...however, he wouldn't actually say that. He walked around that by saying all this other stuff. Not offering any sort of help at all. So I said "is there any way I can not make payments on this for a while since I AM in school." and he said "well you can postpone payments for a month by paying $50" and I was like "my monthly payment is $69 that's not going to help! can I change my monthly due date" "Your due date is due within 20 days from today so we cannot change your due date right now" and I was like "so basically you can't help me at all" and he kinda just silenced... and I hung up on him.
They honestly could care less about helping.
1 person likes this
@coffeeshot (3783)
• Australia
6 Mar 08
Hi Raychill, yeah your phone call sounded a lot like mine. It's an awful feeling when they can't help you. Seriously, it's not like they need the money urgently. These companies are loaded and there's no reason why we can't pay back bloody $2 a month til it's all paid off! Big companies suck. From now on I'm not borrowing money. I'll save and pay for everything with cash. I hate the idea of giving companies money for nothing in the form of interest! Stick it to the man
@goodsign (2287)
• Malaysia
5 Mar 08
Yeah...I'd experienced that way so many times, where the other party undergrad or undermined me and even sometimes pushed me to the corners. But then, I learned about psychological defense words when in this kind of situation. Where, the more we talk, the more fallible we are. So, i will not garrulous on that issue and more on "Yes-No-Alright".
"Yes-No-Alright" conversation system will make us in safe zone from their attack.
1 person likes this
@coffeeshot (3783)
• Australia
6 Mar 08
These psychological defense interest me. I'd like to learn more about it. It's fun playing with other people's minds!
1 person likes this
@mummymo (23706)
•
5 Mar 08
Not really! We are in a similar situation and my other half had to send income/expenditure forms to his creditors to arrange payment levels. Most were brilliant when they realised that he wasn't trying to leave the debt but wanted to pay it off but one keeps asking him to treble and quadruple his payments. He just tells them that that is impossible and pays a few dollars more a month! No one has been rude to him though thakfully. If he had tried to arrange a payment plan before he would not be in the mess he is - he wouldn't tell me he was struggling and it wasn't til I accidentally discovered the problem that I talked him into making the arrangements! I do hope that from here on out your experience will be much better! xxx
1 person likes this
@sid556 (30959)
• United States
5 Mar 08
I once went thru a financial crisis where I was unable to pay my bills. It was a short and temporary set-back. I called each and every one of bills to discuss my situation and work something out. Most were polite and supportive but some were just oh so rude! It is frustrating but don't let it stop you from doing the right thing. Pay the 50.00 per month. Think about your credit and don't let some dumb clerk's rudeness be the reason you don't do what you should do. I think it'd come back to bite you even worse. Good luck with this.
1 person likes this
@gemini_rose (16264)
•
5 Mar 08
I hate those sorts of people, its like because you phone up with payment difficulties it gives them the right to talk down to you and talk to you how they want. Who do they think they are. Gosh the amount of run ins I have had with people like that, Ive lost count.
1 person likes this
@idaantipolo (472)
• Philippines
5 Mar 08
yes, people can be so rude and insensitive at times, especially if they think you cannot pay for what they are offering. A lot of times I, try to explain my side, but if they continue on I lose my temper and they really get what they deserve.
@GnosticGoddess (5626)
• United States
6 Mar 08
WOW she was being rude!
Just because you can come up with it one month doesn't mean you can every month!
I would have acted the same way you did!!!
Shame on her!
@jennybianca (12912)
• Australia
7 Mar 08
This was indeed very rude. It is none of her business to comment on what you may, or may not be able to afford.
If there is a complaints manager, I would be looking at making an official complaint.
It is bad enough that you are worried about paying your bills, without someone insinuating things about your financial status.
@lolalolacherrycola (899)
• United States
14 Mar 08
Bill collectors, gotta hate them.
They are the most rude, insensitive and insulting breed I have had to deal with.
Don't let it get you down.
I think it is in their Employee Training Manual.
Have a great weekend!
