Outsourcing what do you think about American jobs being sent overseas?
By bcote212
@bcote212 (1112)
United States
March 19, 2008 3:02pm CST
Its seems that nowadays that anytime that you have to call an american company your call is sent overseas to someone who has an accent that you cant even understand. I understand that companies send jobs overseas because those people will work for much less than we will here in North America. What do you think about oursourcing? Also if you are not from America and work at an American call center what are your feelings on this?
3 people like this
4 responses
@goinliveinfive (561)
• United States
19 Mar 08
My feelings on this subject are mixed because I've been a victim of this twice now: jobs getting pulle dout form under me to be shipped overseas. One notable experience was when they flew our replacements over so we could train them to take our jobs away. Talk about a morale-booster! The best part was that these bozos were useless. Sure, they worked for $25 a day and I made $22.50 an hour but it toof at least three of them to do the job of one of us because their productivity was so poor.
The benefit, though, is that the cost of various products comes down. A laptop computer seven years ago would run you a couple grand. Gradually the price has come down to the point where they're about the same price as a tower now. The problem, though, is that dealing with outsourced customer support people is a complete nightmare and often times you have to spend hours on the phone just getting them to understand the problem (they use keywords to find solutions and then try to mirror back what you're telling them...of course they're never right because a computer program and human reasoning are not and will never be one and the same) and then, only when they've finally gotten it through their heads precisely how angry you are, do they attempt to do anything marginally proactive to fix the problem.
I've said it before and I'll say it over and over until companies start getting the point: I'd gladly pay $2000 for a laptop if it was built and supported by American workers because the bottom line is simple: you get what you pay for. If you want a $300 laptop then you have to go a few rounds with Macbar when something goes wrong with it.
2 people like this
@rsa101 (38166)
• Philippines
16 Jul 08
Being in a third world country this outsourcing has made the lives of so many unemployed people in my country given a decent paying job. It is an opportunity for us to at least earn even half of what you earn there and also it has help thousands of families locally as they would not need to work going abroad to earn decently. i am not working in one right now but I can see that those that chose to work in a call center has a much greater benefits compared to us working to a local company.
1 person likes this
@Hatley (163776)
• Garden Grove, California
20 Mar 08
I think that outsourcing deprives a lot of americans of good jobs and also leads to a lot of companies exploiting these foreign workersand also I have read where so many companies hire under age people to work for them. I have got so I hate to buy products where the companies have been found to hire young kids for their work and pay them next to nothing. Let them use americans for american made products for heavens sake
1 person likes this
@shrashira (438)
• United States
25 Jul 08
I am very mixed when it comes to outsourcing.
Outsourcing has caused my family to go without food and services twice.
True, the "third" world countries need to use avenues to feed their families as well, however I don't like the fact that it is at the cost of the health of my own family.
Funny thing is, I was so proud when I was instructed to train offices in India. I watched them grow and submit proper documents to the company I worked for. In time they were good enough to replace me.
Due to this it hurts me to think that my position can be replaced based on the training I could provide.
So yea, I am mixed. When I speak to a company about work, the first thing they ask me is would I be willing to train an overseas office. I tell them no as a result of what happen to me several times in the past. They tell me thanks for coming and never call me back. Which leads me to believe I was to be hired to train and then let go.
A couple companies contacted me specifically to train offices overseas , at least they stated up front that my role would be ended apon completion of the training.
My family needs stability, especially in this economy so I had to turn them down.