When using a Gift Card......

How amazingly rude that the customer got all tiffy with you for her mistake! I can't even imagine why someone would try to pay with cash first and follow that with the gift card. I personally would never have thought that a store would give me change back from a gift card. So to answer your first question, I always pay with the gift card first and follow with whatever is still owed in cash. That's the only way that makes any sense at all to me. If nothing else, the woman should have had the sense to flip the card over and read the fine print on the back. If I'm not terribly mistaken, don't they typically say something to the effect that they can't be traded for cash or no change will be given, etc., etc.? A statement such as that should tip someone off that they shouldn't expect to hand over a card and get money back. Regardless, kudos for handling it so well! I've never worked in any sort of retail position before but have to give you all the credit in the world for being able to do it. I can only imagine some of the irate people you get coming through your line. BTW, I like what you said, I think in a response to someone else. I wouldn't feel too bad if this customer never returned either. I'm sure the company/store isn't going to go bankrupt if one difficult customer finds a new place to shop.

I do it like you Gift card first When I have coupons I always hand them first to and then the rest of the Money to me that is the normal way to do it Hugs Sweetie

Are you telling me that the cashiers have not been trained in reading minds or have no skills in this area!!!??? Shame! . Some people (customers) just don't think sometimes and when they make themselves look stupid they always blame the sales person or cashier.

You should always hand the cashier the gift card first and then pay the balance in cash. I believe that the customer to always considered right, because they are not trained to know what the workers in the store know. That could have been her very first gift card. So she just did'nt know. You always want to be as accomadating as possible to your customers so they will want to come back to your store again. When someone gives a gift card from your store, they are saying, I really like this store. I reccomend that you go and check it out. I know you are the type of person who would love it as much as I do. The gift card is the incentive to get them to go there.

if I plan on using a gift card I will hand the card to the cashier first and after she deducts the purchase I will pay any remaining amount that is due for the item/s It just makes sense.

It is commen sence, that you pay with your gift card first, and after you spend all the money in the card, you will pay by cash. I always do like this, and i also believe most people will just do the same way!

I always hand the gift card over first. I'm not always sure how much money is left on the card so I pay with that first and have them take everything off the card that they can. Then I pay with cash. I just like using it first and then paying the rest in cash. It's so much easier to do that way.

I give the cashier the gift card first so there won't be any change left on the card.

I thought everyone would have the sense to produce the card first and foremost as that is the only way that makes any sense! There is always one though isn't there? Then again having said that I would probably do the same sometimes if I was stressed and harrased! lol xxx

I do hate to say this, but there was a dj here in town a few years ago and he had the answer. PEOPLE ARE STUPID. He used to say that all the time when he told stories about the stupid things that people do and that would be one of them. I did work in a department store many years ago so I know exactly what you mean about the customer always being right when they sure aren't. They say that so the customer will be happy and will continue to shop at the store. But sometimes I wonder if you want those "stupid" people in your store!! I would always use the gift card first since you are using your own money to pay for the balance. If you have common sense, that makes sense, but many people don't have and have to have things explained for them in detail, sometimes more than once before it is over with. Sure does tax your patience.

That customer sound quite befuddled, or else s/he was trying to pull a scam on you. I suspect the latter. When I worked in retail I found that usually when a customer acted out and got loud it was an effort to draw attention away from a scam of some sort. They know that some clerks will do almost anything to get the customer to quiet down, so they make a big fuss just to take advantage of the situation. I always present the gift card first, and then if there is more to pay I prefer to put it on plastic, as I don't like handling money any more now that there are so many people who do not wash their hands. That is one reason I love McDonald's because I love paying with the ArchCard.

The customer is right and when they gave you the gift card it was your job to correct things, like you did. You shouldn't get upset over it, it is your job, to give customer satisfaction. I know it was a mistake on the customers fault but maybe, in defense to the customer, they didn't know they had to give it to you first. Or maybe they forgot they had it. Whatever the reason, it was good of you to change it and help them out.

hello, it makes sense to me too use the entire card then pay the rest with cash.. its all about the money, thats why customer(money) is always right. management dont want unhappy customer(money) walking out the door as it may not come back, were as happy customer(money) will always come back... i know how hard it is at times to deal with the general public & still keep a smile on my face so i can understand your frusration..

Most normal people including you, I and it seems most of your responders exhaust the gift card first and then pay the balance in cash or plastic. It would hurt my brain too much to try and figure it out the other way around. I am sorry you had to deal with the dullest tool in the shed AND have to cater to them

I have always been the same way. I will use the Gift Card until I know the balance is $0 and then I will pay with cash the balance due. For me, this makes a lot more sense. This way you know your Card is empty and there are no questions about that. Wish everyone could be the same way. Would make it so much easier as well.

I will always use the gift card FIRST, and if I need to add some cash on later, I will add the amount I need. If I give a gift card for $50 and it costs my $55 and all I have is a $10, I will use the entire gift card, and get the $5 in cash.

I always use the gift card first and then pay what is left over if the gift card wasn't enough.

I do the same as you I use the card first. Then wait for the balance and hand over the cash. Its much easier that way. I don't know why people have to be so difficult sometimes.

I give the cashier my gift card first then pay any wextra out of my cash ut I s lso hae the cashier tell me how much is left on my gift card and then I leave with no problem and no hassels from anyone. k

of course I would use the gift card first, that would be the only reasonable way. Having a job to serve people can be stressful at times. There are so many different types of problems from so many different types of people and sometimes you can get into the most ridiculous situations. But yes, the customers are always right because they're the ones who are paying the money that keeps the business going