I've got a little problem I need some help with!

contact Visa..and again with the stamps.com (although this probably is a waste of time_( but try..and visa should have something in the form of "disputed payments" as I had to dispute a charge recently and they sent me the paper work for the false charge and i never heard no more about it..and the charge never came back to me so far...knock on wood.. Visa should be able to give you a answer but if they don't just contact your local Better Business Bureau..and good luck..money does come hard for most people and sometimes we have to fight just to keep what is ours...good luck

I think you should make a report to Visa to not approve any charge from stamps.com, you should make clear towards Visa support about what stamps.com has done to you and ask them the proper action to take. You should also cancel your account and contracts from stamps.com completely. Use a new Visa prepaid card and close the previous one from now on. If you can even get any proof of the stamps.com crap towards you, and considering to sue them, sue them.

When you signed up for them, even if you never used them, you authorized them to take the money from your card for the monthly fee after the trial period. It's one reason to always check the terms of service. You have to call them and cancel it. That is the only way. It states right in their terms how to cancel it. Go to their site and get the number for customer support to cancel the account. Call them and tell them you don't want the service and to stop charging you. That should end it for you. In the mean time you could see about canceling that card and switching to another one. Might make things easier for you but just so you know they can still put it towards your credit rating unless you cancel them.

I really don't understand. How can they charge you for nothing??? Surely there was something. Perhaps when you signed up there was a fee. It makes no sense that they are hounding you for payment. I would have sorted the situation out with the first bill. And how do they have access to your visa account. They must have gotten your details somehow to do this.

I once held a merchant account for credit cards. It is true the responsibilty lies with the Merchant. Keep on them to get this reoccuring charge cancelled. It won't go away. Keep all correspondence with them including emails. If you are taken to a creditor you have the right to enter information on your own behalf. I would keep track of how long it takes for them to cancel also. All merchants have a certain time frame they must operate within. Im not sure what that is for their business as it varies according to the kind of merchandise. And they should have had displayed when you signed up how to settle disputes on their site. I had a similiar incidence happen to me from an online site except I never ordered anything ...never opened anything and I was better able to resolve things through email on their site than by phone. I told them I want to talk to a real person because your system is automated and it does not contain my question...They took care of it promptly and I sent back there merchandise and that was the end of story.

You may have to go through the Visa and get them to stop payments to Stamps.com or a stop order on them. Keep pestering Stamps.com and call them if you have a number to cancel and deactivate your account with them. if not call BBB and ask them for help. Good Luck!

You need to contact the company that issued your Visa card and take the matter up with them. It is quite easy to claim from a credit card as long as the claim is not contested, but the issuers of the card should be able to rectify the stuation.

Gee I don't know, can you go to the bank now and have it disputed? They can get the money back now?

This is a neat little trick that the adult sites came up with some 5 years ago... and it has proved to be such a great scam that most businesses on the internet have adopted it. The way it works is that you go to a website to buy a one month membership for something... but they won't sell it to you unless you authorize them to debit your card automatically every month. Even better... to entice you... they give you the first month free... Once they got your authorization... they make it extremely difficult for you to cancel it... So difficult in fact that many people cannot be bother... that's the scam. I have always refused to authorize automatic debit. I don't allow PayPal to do it... or even my bank. Any business wanting to do that won't get my business. You need to go to the website and log into the account you created. They will make you jump through loops... but you have to do it in order to cancel your account. Or you can ring Visa and ask them to get your money back and refuse any further payment to them.

Contact Visa and freeze their payment to stamps.com. Contact stamps.com by phone. I used stamps.com for a while but found it was easier to deal directly with the USPS website.

You need to talk to the people who have your prepaid visa account I would think honey! Here in the UK I know of several routes you could take but I am not sure how these things work in the US! Tehre are too many companies who would take advantage like this and I do hope that you get this sorted out quick! Sorry I couldn't help! xxx

I had a problem with a company that took money from my account in this way and I got my bank to open a dispute with them and I got all the oney back, prior to opening the dispute I also emailed the news editor of the company concerned telling them that I had tried emailing all other contacts and tried to phone but the problem hadn't bee resolved and if I didn't hear back within 48 hours I would contact Watchdog (which is a TV programme for consumers rights in UK) This worked. I wish you luck, these people have no right to do this, I would also ask for costs incurred by you because of this to be reimbursed. I got an extra £7.00 for this. Ellie :D

I have a Visa debit card and I made the stupid mistake of giving mynumer to a lotto co on the internet in order to play lotto each month . the monthly paynent was supposed to be five dollars but twice they doubled the amount and twice they did not deposit winnings I had made. I emailed them and no reply and did it again and they took out more money so I called my bank and askedwhat should I do? she told me thatif they took out the same amount each month I could just place a stop payment' on them but because the amounts they took out varied,the bank said it could do nothing.so finally in desperation I asked them to close out my debit card and issue me a new one with a different number. so the lotto company could no longer debit me at all and in fact they did cough up nine dollars that I had won.Seemslike sort of a drastic way to stop a companyfrom taking money out of your account but it did work.

First of all, I would check all of the terms when you signed up for stamps.com Some of the sites are very sneaking about adding in monthly extra charges without specifically saying it upfront. After you have made sure that you are in the right, I would contact whatever the holding company of your debit card is, IE Visa, MC, Star, whatever brand it is and ask to dispute the charge. They can do a chargeback, taking the money away from stamps.com and returning it to your account. As for your birth certificate, I would go to the Vital Statistics office and explain what happened. They will most likely ask you to repay the amount in certified funds. I wouldnt go in with the cashiers check or money order though, I would check to make sue there are no additional fees because of the overdraft. As for being increasingly weary of online transactions, I would consider this an isolated incident. I've heard of other users having issues with stamps.com as well. Not that it particularly makes you feel any better, but I would continue to buy online, just not at stamps.com Good luck! By the way, if my previous suggestion does not work, go to your local BBB (Better Business Bureau) and ask how to file a claim against stamps.com to retrieve your money.

You first need to try to contact them again. Also, go back to their website and try to cancel your account. If that doesn't work, you may want to talk to a lawyer to see what can be done. I use to use stamps.com years ago and I liked them. But like I said I used the service and so I was rightfully charged. When I moved and no longer used them, I cancelled my account. I want to say I went to the website to do so, but it's been almost ten years so I can't be exact. I hope everything works out for you. Also, you can try to cancel out that card and get a new one. Then they won't be able to take any more of your money.

Wow... there has to be something on their site.... That is not right... i hate when companies do that... and it is all computerized to probably try and take the money out every day! I hope you get this taken care of and someone is able to help you!

Wow Katherine,now that would bug me too. I am very leary of net money exchanges. I just don't trust that someone will not get to my important numbers. I hope you can get it all sorted out soon, what a pain. I am dealing with a Mag. subsription I never asked for, this is the second time I have had issues with being charged for something I did not ask for via the net. Very annoying. Good luck hun!

did you get into a contract like one low monthly price for 12 months, or even if you don't think you are and forget to read the small print they can sometimes do. I don't agree with it. I would personally just get another card if it is prepaid, and tell them that you did not grant them permission to take money from your account you are very unhappy and if the problem is not resolved you will make a report to the BBB. I bet you will see your money back or at least a reply.