DSL Problems

We had the same problem just recently - twice. (both times, our DSL was fine, but our phones were either fuzzy noise or no dial tone) Both times it was a problem with the connection on the pole outside. We have Verizon. But it sounds like your problem might similar. A good site to check when you are experiencing DSL trouble is dlsreports.com a.k.a. broadbandreports.com Here's the link for the Qwest forums. http://www.dslreports.com/forum/ilec,uswest This site also has useful tools to test your connection, speed and etc. There's also a page in there somewhere that shows the history of connections on all the major networks. So you can see at a glance if anyone had an outage. But I'd recommend calling Qwest repair for your current problem. Your friendly myLot techie - Tink

Do not complain; i still have dial-up and in the area that i live there is no high speed! Living in the country has it's disadvantages and this is one of them so don't you dare get upset about dsl problems. They can be worked out.

I've never heard of that before... but normally when I do have problems with my DSL I usually unplug the box and reset it.. Sometimes that helps alot.. It sounds to me you were having some sort of connection problem from Qwest to your phone line.. I am guessing it was installed properly, but there really is only one way of installing it running a wire...lol Hopefully it's better now for you... If not I'd suggest calling Qwest, I am with my own phone company and they tend to be really good with support...

Do you have a filter fitted to your phone jack to separate the DSL from the voice phone? I had a filter go down on me the other day and it took me ages to get around to thinking it might be the problem.

We have been having problems with Qwest lately. We have them for our long distance service. I have noticed that we have the static sounds and other squealing sounds. I only use our phone for long distance, because I do not know anyone in town here. So I have not noticed any problems locally. It has to be Qwest's fault. I think I will call them tomrrow.

is the phone service a land-line, or VOIP thru qwest or someone else? have you reset the MODEM? we sometimes have this trouble in the first week with our new customer and "up-graders" BTW - i am a qwest reseller, and use them in my home and business, so i've dealt with A LOT...you can email me thru cohsi.net one person mentioned the filters - be sure there is a filter between the line and each separate phone (but not if one is attached to the modem), and be sure there is NO filter between the line and the modem... if you are still having troubles - have qwest check the lines (they do UP TO the house free, after that, be sure you have the "line insurance"...

If you have DSL, call up your phone provider and ask them what the loop length is. If it is above a certain length you will have spotty performance, that is why I went to cable.

Did you power down and power up the DSL modem? I see you already checked the fiber. I guess I am kind of envious of you (still on slow speed...hehehe!). I would definitely call Qwest customer service support then because perhaps the DSL modem is bad, or perhaps they're having problems in your area. I'm not sure. Pablo

My friend has that problem before with DSL, I think there is a device, forgot the name, something like line condition thing to filter phone line from internet line. Better re check the manual or call Qwest service hot line about it.

That sounds like a filter problem. Try replacing yours with one of the spares you should have gotten when your ISP installed your DSL.

Hello grandpa bob! I know if you have a modem with your dsl. sometimes if you turn the switch on and off it seems to help. I have verizon dsl and that seems to help when it gets slow or stuck etc. Hope it speeds up for ya!

i had the same problems with dsl. the connection was so slow my system couldnt even stay connected for more than 2-3 minutes at a time. and since dsl runs through the phone lines.. it does have a tendency to screw with that as well. my solution? to tell verizon their internet suxxed, demanded a refund for services that i wasnt able to use (which i got).. and went with comcast cable.

My daughter used to live in Minneapolis and she had Quest. She had that problem a lot. You might want to contact them.

Try shutting down your computer completely, then unplug the ethernet cable to the modem, not the one that goes to the computer but one that comes into the house, then unplug the power cord to the modem... Wait about 2 minutes then go the other way, plug the modem power cord in, when all the lights infront of the modem stops flashing or blinking, then hook the ethernet cable back into the modem, then boot up your computer... See if that works... I have verizon dsl & every so often, it slows down or stops all together... When I did what I just said, it seems to work 9 outta 10 times...

I would get a tech out and check your lines. My mom was having problems with her DSL and they had a tech come out and they found out that her DSL was messed up due to the line it was on putting out a negative signal.

I can't say that I have had that problem, that I can remember. Have you tried calling the company and finding out what they say. That may fix the problem. I hope you get everything worked out!

I'm always having to reboot my rusty old computer. Sometimes the roomie goes in and reboots the router and our wireless. I find that when I can't get things fast or at all, its time to reboot.

I haven't had that happen so far AGB and I have had broadband for years! I would get in touch with Qwest and let them know what was going on and get them to check the line! xxxx

Mmmm...okay I'm no expert here, but it almost sounds as if somehow your dial-up modem is still "functional" I take it when you did have dial up you had it hooked up with your phone system...I never had dial up and my Mac computer doesn't even have a dial up modem unless I wanted one separately installed. But what I remember from my friends who have dial up, one can never get "connected" to a person on the phone while a computer is in use and will get a busy signal. Now what I have with my DSL (verizon) is an additional "filter" to hook up directly into the phone jack thus eliminating any "weird" sounds from my phone should someone be calling me or I'm calling people...so do you think it's a question that you need a filter gizmo?????

I have dsl and i have never had any problems.I get it from my phone companyi would call that qwest and tell them all the problems that you had or still.thay should fix it.