Those annoying mechanical calls
By loujac3
@loujac3 (1188)
United States
May 30, 2008 7:53pm CST
How do you handle those calls that come in with the lead in of "Please hold for an important message" or "Please hold for the next available agent"? I am not talking about calls that we make but calls that are unsolicited. These usually come in around around 6pm to 8pm each evening.
1 response
