When you are shopping, do you mind being asked if you need help?
By Nykkee
@Nykkee (2522)
Canada
June 5, 2008 5:36am CST
You know when you are in a store looking around and the person working there comes up behind you and asks if you need help finding anything.....how do you feel about that? I personally don't like it most of the time, I am short and young looking and most people, when asking that question, tend to look at me suspiciously, as if they think I would steal or something, because they assume I am younger than I am, and I find it very offensive. When it does not seem as if they are implying something then it feels like they are pushing to try to make me buy something and I don't like that either. If I need halp I will search out someone and ask for help. Do you like being offered help in a store or do you find it pushy or intimidating?
18 people like this
67 responses
@jungletime (221)
• United States
5 Jun 08
I don't mind, unless its every salesperson I come across asking me.
I used to work at Linens and Things and at the time it was there policy to ask EVERY patron if they needed help. People would get annoyed for sure! They used to utilize the "secret shopper" thing, and we had to be on our guard at all times-lol.
I can say this, I'd rather have them all asking, instead of needing help and searching for a sales person for an hour! Now THATS annoying!
2 people like this
@warmweatherwoman (2233)
• Atlantic City, New Jersey
5 Jun 08
I have to say that it depends on the time, place and atmosphere I am in. I have been in stores before that I felt they were not following me to see if I needed help- but rather because they assumed I was not there to purchase with money if you know what i mean.
There are other instances- like the time I walked into an Eddie Bower store in FLA- We walked in after another crowd- the sales associate greeted them cheery and told them if they needed anything please let her know. We were that close behind that we heard the whole convo. When we walked up and almost past her- she said NOTHING, with a blank look on her face. I had to assume it was because my group wasn't white- like the first. I was VERY upset- as I was a fan of Eddie Bower clothes- Needless to say- I have never bought another Eddie Bower item since then.
1 person likes this
@warmweatherwoman (2233)
• Atlantic City, New Jersey
7 Jun 08
Yes, you are right I should have done more at that time but it has been years ago the incident happened. I really took a major offense to it when she sort of snubbed us- as if we were nobody.
@ryzach (1544)
• United States
5 Jun 08
I don't mind if someone asks me if I need any help. I think they are just doing their job. In fact If I was not acknowlegded at all while in the store I would consider that very poor service. It is nice when the clerk or manager says hello and how can I help you when first entering the store. If you do not need any help then I really do appreciate someone not bugging me every 5 minutes since I just want to look around. If they start bugging me too much I usually tell them I will come find you if I have any questionor just leave if it is annoying. I will also so leave if there is no kind of acknowlegment either.
1 person likes this
@22angel22 (450)
• United States
5 Jun 08
I've worked in customer service since I was 15. I find that if you don't ask people if they need help, they will not come to you. They will just leave the store without buying anything. So there a lost sale that could of been avoided if I had just asked a simple question. Now when I'm out and looking at other stores, I see how people are doing this the "wrong" way. They ask without a smile and just plain seem to be rude. The best way to ask is with a bright smile and a joking light hearted attitude. Some people do seem pushy about it. Personally I could care less if you buy something or not. I'm still getting paid, but for the people that make something per sale are the ones that are being pushy. I'm sorry you find this offensive, but they are literally required to ask you at least once by their boss. :)
@mzrhiannong83 (23)
• United States
5 Jun 08
I can't stand when a salesperson comes up to me and asks if I need help. I don't know why it irritates me so bad. I'm 24 years old but, I look younger so, I do feel the exact same way you do. What bugs me most is when different sales people approach me within 5 minutes of each other. Grrrr.
1 person likes this
@smilyn (2967)
• United States
5 Jun 08
oh..no..I never like this..I like to search and find out by myself..Most times, I would be just having a look at the racks without even deciding what I ned to buy. Some new products can attract me..Some times, I will be comparing between the brands in the same product..Sometimes I just have a look at the things displayed..I will not even buy..So I need an undisturbed shopping..
I hate when someone asks if they can help me..My fast readymade answer would be "No,thanks"..I would be continuing with my job..If I needed any help with availability of any product or if I cannot assume where my product is displayed, I will ask for the help..
The mall wherein I visit every week knows about this, and they would not even disturb me..They leave me with my own interests..But if I go to a new showroom or stores, I really get disturbed by this..
@leafgxu (472)
• China
5 Jun 08
I don't care unless a saleman come to me and introduce some band for me. I just like to choose the one I like to buy so I just tell the saleman every time that I don't need their help. If I want to help in a mall such as want to know where I can find one thing, I will ask the saleman at that time.
1 person likes this
@sherlock27 (913)
• United States
5 Jun 08
I work in retail and we are told to approach the customers, asking if they need help. I sometimes don't do it though because the customer doesn't look friendly. Sometimes the customer can be nasty and abusive to us in the industry. We are there trying to make a paycheck like the rest of the world. Why do some of the customers treat like us like personal servants? I've had customers actually say to me, I pay for your paycheck!!!! Also saying to me, If it wasen't for me you wouldn't have a job!!!!
1 person likes this
@Nykkee (2522)
• Canada
6 Jun 08
I used to work in a retail store too and i hate approaching the customers becuase I don't like it being done to me. And i know what you mean about rude customers, I had people flip out at me becuase when I worked the fitting room my job was to stay there and check the items of everyone entering and this particular customer wanted me to go find a shirt to match the pants she was trying on and I couldn't do it because I wasn't allowed to leave the fitting rooms.
@allen0187 (58582)
• Philippines
6 Jun 08
hi nykkee.
no i don't mind at all. i think it's one sign of good customer service. i've worked at a music retail store for almost five years and i've always made it a point to greet and offer my assistance to all the customers that passed me by. i've made not just regular customers but also great friends with this habit of mine.
1 person likes this
@mimico (3617)
• Philippines
5 Jun 08
When I go into the store, i generally like to be left alone especially when I'm browsing. I'm not so comfortable when there's a sales clerk peering over my shoulder. Sometimes, I just want to pass time which is why I browse the store's selection. When I find something I want though, I'd appreciate it if there's someone who can assist me in picking the right color or size or design.
I've never experience sales people who are so aggressive that they push me to buy clothes. I think from the start you have to tell them that you're good on your own so that they won't crowd you and push things on you. Just be sure to be polite when you inform them of your preference to be left alone, other wise, they'll ignore you even when you call for help.
1 person likes this
@Tianna2 (1273)
• United States
5 Jun 08
Hi Nykkee, I usually dont mind being offered help, I mean they are just doing there job and if I'm trying to find something particular, I'll let them help. I have never let anyone push me into buying something I didnt want so I dont mind. Sometimes they can even show you things that you may be looking for without having to spend the whole day looking for them. I'm not trying to steal and its their job to make sure people dont walk out of the store with unpaid for merchandice so if they feel the need to check me out thats fine, after all, I can spend a lot of time in one area of the store looking for something.
Take care, Tianna
1 person likes this
@heleni0 (322)
•
6 Jun 08
The only reason I mind being approached by sales staff is because I have a social phobia, and if people speak to me of course I have to speak back, and i'd really rather not.
I'm twenty-three, but I look A LOT younger than that, so I guess maybe they do sometimes think i'm a teenager bunking off school to steal things. I usually just say, "I'm just browsing, thanks" and then hurry over to wherever my mom is.
1 person likes this
@secretbear (19448)
• Philippines
26 Jul 08
i haven't encountered rude sales attendant like that! if a sales attendant looked at me as if they are suspecting me to steal something, i would tell straight to their face that they shouldn't worry because i wouldn't steal anything and i can pay for what i will get! how rude. sales attendants should be friendly and accommodating.
i haven't encountered people like that and so i'm totally okay with offers to help me when i'm shopping. i usually say "no, thanks" though. if i needed help i'm the one to go to them and ask for their help. oh, there was one instance when i was shopping with my little nieces. it so happened that my nieces were dressed in house dresses because we just came from the hospital. they were looking for some nice dress and i was far away and we didn't look like we're together. i caught a few sales attendants looking at them suspiciously and i got so annoyed that i instantly came over and told them they are with me. and i told my nieces within hearing distance of the sales attendants to go get whatever they wanted and i will pay for it. the sales attendants looked ashamed of themselves. serves them right.
@maddysmommy (16230)
• United States
6 Jun 08
I don't mind it at all.I work at a Dept store one day in the weekend and we are told as part of our training to approach our customers and ask if they need help. Sometimes I wait until they are ready and other times I approach them and majority are quite happy about me asking, if it's asked in a nice manner.
1 person likes this
@Remembering1996 (2219)
• United States
5 Jun 08
I don't mind being asked when going into a store if I need help w/ finding anything. I will be polite and either say yes or no depending on if I know where the item I'm looking for is or not. I think that it will help speed things up if I don't know and they do and can just get it and go.
@leealice67 (221)
• China
6 Jun 08
I myself certainly don't like this kind of question. Sometimes I go into a shop with no purpose. I just go in there and look around maybe for future shopping. So, I get annoyed by the shopkeeper or the shop assistant's "May I help you?" questions. And even when I go into a shop for something, I don't like their interruption either, because the shop or the brand is very likely not my only choice for the thing I want to get. I have my freedom to make a judge and decision myself. And when I have any problem I will ask for help.
@lanyoublue2008 (882)
• China
5 Jun 08
No, I don't like so,today when I choose an cosmetic of a brand and plan to buy it,however, a girl come to ask me whether need help and start to introduce the product of this brand!
At once,I decided to give up buying this cosmetic and choose another brand!
@annataxxxi (1)
•
6 Jun 08
I don't mind it, it does get annoying, but I rather get asked then walk around and look for a person
1 person likes this