ebay customer services - useless or not?
By mira666
@mira666 (165)
June 5, 2008 12:26pm CST
ok, I have an issue with ebay staff currently, I personally was suspended last year for going below the 95% satisfaction rate, however at the time my mum was allowed to keep on trading, a year later they suspend her as well for being linked to a suspended user. after several emails the response has come back that too many details between the accounts are alike such as address and phone number, now maybe I am being stupid but surely that will be the case if we live at the same address yet have seperate accounts.
so do people in your household have seperate accounts or do you use the same one?
any ideas how I get out of this mess?
4 responses
@smacksman (6053)
•
24 Jun 08
It is basically duplicate accounts they don't like.
OK, you are honest in your situation with your Mum but from ebay's end it looks the same.
Same house address, same internet connection IP address, same computer name, and so on.
Tough one for you to overcome. Maybe, as mentioned above, a grovel to ebay might work but I wouldn't hold your breath!
@coolseeds (3919)
• United States
18 Jun 08
You should write ebay a suck up letter. Explain to them what happened. Even lie. Who cares, it is ebay.
Tell them what happened like you broke your leg and couldn't work. So you were offline for 3 weeks. Next tell them how you are older and more responsible and would like to correct the error of your ways. 
Maybe even add something like how it bothers you to have a suspended account with 95% and you have to fix it.
Then ask them what you have to do to get yourself established on ebay again. Ebay wants you to spend or give them money.
If they reinstate you then mumz off da hook.
Maybe even add something like how it bothers you to have a suspended account with 95% and you have to fix it.
Then ask them what you have to do to get yourself established on ebay again. Ebay wants you to spend or give them money.
If they reinstate you then mumz off da hook.
@Katherleen (390)
• China
19 Jun 08
Sorry,i have no idea
Thank you for add me,just want to leave a smile
