I am so distrught!!!

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My mother is in the hospital an hour and a half away from me ( to get the story of why my mother is there please refere to my other discussion labled "This is a life/heath discussion") and I called to talk to her this evening to see how her day was and how she was feeling. (I call her in the morning and in the evening everyday) Well when we were talking she told me that she had fallen today, when they were moving her from her chair back to her bed the 2 nurses that were helping her dropped her, they just werent big enough to hold her up and my mothers legs are too weak to hold her weight at the moment and they dropped her. She said she only went to her knees, but she had just had surgery and she has an open wound where they cut her because they say she needs to heal from the insdie out, I am still not exactly sure what that is all about because it just dont seem right to leave a 6 in gapping hole in someones stomach if you ask me, but I am no doctor. But before these 2 nurses even attempted to help my mom back to bed she told them they werent big enough to do it, aparently they were just tiny little things. My mom is only 150 pounds but she is pretty much completely dead weight since she cant really support herself right now. But they still tried to put her into bed and they DROPPED her. Then come to find out before this she had been sitting in her chair for 4 hours. After she had been there 2 she had called a nurse and told them that she was starting to feel more pain in her belly from sitting up so strait and for so long she wanted to get back into bed, they said ok and well never returned for 2 more hours, so my mother was sitting there in the chair in pain for 2 freaking hours. My mom couldnt even call any of us not that we can do much more then call in there and talk to the nurses on the phone and I doubt that would ever help, but she couldnt call anyone cause they had moved her phone where she couldnt reach it again. They have a terrible habbit of doing that. I had even called this evening and talked to my mothers nurse befroe i had even talked to her, one was cause i tried calling her and there was no answere. So i was calling to tell them to go in and get her phone for her, and she had a scan done and I wanted to know the results. But I asked the nurse on the phone how was she through the day and stuff, he answered with oh she did really good she sat in he cahir for a while and then we got her back in bed and she was put on a regular diet today so she picked at dinner and she was resting now. I said ok all sounds good can you go in and check to see if her phone is where she can reach it so I can call her later. He said oh yeah he would check but then quickly said to me that I shouldnt call her tonight cause she is probualy very tired. But at no point in the conversation did he say to me Your mother is fine but there was a bit of an accident today, a couple nursed DROPPED your mom. What can I do about this? Is there anything I can do, or should do. I am so completly bothered by it. Not only because they were careless enough and dropped her, but the nurse didnt even tell me when he had plently of oppurtunity plus i feel he suggested to me that I shouldnt call her tonight because he didnt want me to find out about it. It was just how he said not to call, that I get that feeling. Well I dont know if any one can give me any advise I would appreciate it. I really needed to vent too, ao thanks to everyone who reads and respondes to this discussion.