How to deal with the person who's yelling at you?

k...there is one awesome way...but trust me you can drive that person crazy...no telling what he/she might do.But the best way to ignore the yelling and talk in a monotonous voice as though the person is talking normally.Trust me he/she ll give up the yelling.

The reason for these kind of problems is that,these yelling customers think that the sales personnel are slaves, and are inferior to them in all counts. They never think that work of the sales man is also a reputable job, and cleverly uncares about the feelings and thoughts of the sales man. If i am in such a situation, i will simply leave the place, why to bother about those people, who never tries to understand us.

Some times, it is understandable when a customer yells at the phone. As one who've been in the customer service industry, I just let them scream it out. Most of the time is it the service or something else made them angry/disappointed and it isn't you. Just let them vent out completely until they stop. Keep your act together and use your head first before you engage your emotions. Keep a clear head and just deal with it professionally and give your options to the customer. At some point, you may make a mistake that would make them angry. Don't fret, it's normal. We all make mistakes. However, when some of the customers get really out of hand and starts to shout/swear at you directly, you have no choice. Lay down your ultimatum that if he/she doesn't calm down, you will be forced to end the conversation. That's perfectly ok.

Some people just feel the need to yell. After years of working in retail and customer service, I've learned that most people who are dissatisfied want to yell at the lowest person with the least responsibility- basically the person that really can't do anything about the situation. I guess it makes them feel better to yell at someone... I don't know. I guess the best way to deal with people like that is to let them yell and get it all out and try not to let it get to you.

Oh no they wouldn't! I just explain to them that i am not speaking to them in such a manner and they don't need to speak to me in such a manner! If they keep it up i just tell them that when they can get themselves under control i will be glad to speak to them and turn around and walk off. And yes i have done exactly that on more than one occassion!

It is important to make the distinction between clients who make you money and complainers who cost you money by taking too much of your valuable time that you could be spending with clients. Make the distinction between the two and get rid of the complainers. There are plenty of people who will appreciate your services when you can focus on them instead of trouble makers.