Choose : an Indian or a Filipino Tech Support Representative on the phone ?

Which one would fix my computer fastest? Because really, that's what I'm ringing up about. Their life story is an incidental concern.

Since we have solicited the workers from India and the Phillipines simply states that the support should be as good as US support workers. The real thing is that we need to slow down to be able to communicate more efficiently with these foreign techs. I think that these foreign support individuals needs to learn how we communicate in the US and that they have to go to schools for learning how we communicate.

I think both should do reasonably well. At present, the Indian BPO companies are shifting to become KPO (Knowledge Process Outsourcing), they have moved up a couple (or more) and are responsible for a lot of back office activities of companies out of the US as well as from many other countries around the world. I am not very sure, as far as outsourcing is concerned, I think the Filipinos today are where the Indians were 4 to 5 years ago. Ability and skills have very little to do with nationality, capability has more to do with knowledge accumulation and skills honing. As education levels go up globally, I am sure that there will be very little difference between all nations in this aspect. At that point cost will be the only arbitrage that will matter when considering who to outsource to. Incidentally, a number of Indian companies have also started outsourcing work.

how did nationality became an issue? anyone who would base anything on race alone is an idiot and racist. as long as their work is good, it doesnt really matter.