Did your boss ever yell at you because you know too much???

I have that happen few times, in many different places I worked in... I've been in retail business for about 20 years, most selling major appliances & electronics... There're some people in management's position, in departments, that has very little idea about these things... Size of the water line that goes into the fridge, gas line in ranges & dryers (obviously gas appliances), amps in range & dryers (electric appliances), efficiency difference between top load washers & front load washers, installation issues on most of appliances... I know that as far as the "end users" are concerned, push the button & let it go but to get to that point, we have to explain about how to hook it up, set it up, what they can & can't do... When customer has an issue on any of those topics, either department or store manager tries to explain & correct the issue... But more so than not, they end up coming to me... Then when I explain to people in a simple term & they leave with understanding of their issues & knowing how to correct them, management people have been mad at me for making them look like they don't know what they were doing, in which they didn't but they just didn't like the fact that I made them look stupid infront of customers... I got yelled at for that few times...

More than one time I have been given bad evaluations for working too hard. I think it is unfair to be this way, and it does not promote team work. However, it may be that they think you are going to take their job away. I guess that is why I like myLot, you can be helpful, and mostly you just get thanked, and praised. I am so sorry that this happened to you at work.

Did you tell him "fine, tell them not to route any calls to me anymore" I know what you are talking about tho. I was a mortgage loan processor and because I was so good at what I did I was taken advantage of all the time until I finally realized that is what was happeneing on their side, on mine it was just "giving 110% to the company" as all the job guru's said was what you should do to keep your job. When I realized the loan agents were just using me to do their job so they didn't have to, I finally stopped. First they would ask me to to illegal things like forgery and such and I told them absolutely not. I got called in to the boss for this and when I said I wasn't going to do it, "fire me if you like but I am not going to forge tax returns and alter check stubs and things like that" it calmed down. Then When I was adament about a "needs list" for the file, and that they get me the things they should have gotten me in the first place I got called in for that - I told the boss - "do you want me to process or sell? cause if you want me to sell, I quit. I process and that is all I do". It calmed down after that. THEN... when becuase I was the best processor and could legally solve problems to the lenders request, I got all the hard loans and other processors got the easy ones, I got the complicated lenders guidelines nad the other processors got the easy lenders while still receiving the same salary - even new processors were hired at my same salary. I complained about this and the only way I finally got a raise was I cried the next time I asked for one. (hadn't had one in the 3 years I'd been there) So I learned the nice and hard way - do your own job...period. YOu can't chip in and help. It won't be appreciated and it will be abused. Every job I ever had was like this - I'd chip in and was taken advantage of - "well if she can do that, why should we hire someone to replace the person we fired...just tell her she has to do that now". Happened more times than I care to remember. Seldom do employers appreciate a good employee

This hasn't happened to me personally but it's pretty clear that the person who contacted you is feeling threatened by your knowledge and abilities. Maybe his job is on the line if his team can't perform well and here you are, able to assist them when he's not. It's a shame that some people worry more about covering their butts than they do about giving good customer service and you should be commended for at least trying to help.