Charged $65.00 for a book from the library, not happy

foolproof? - Picture of books piled from a library book drop
United States
August 10, 2008 4:35pm CST
I took out a interlibrary loan from the local university library and swear I turned it back in, you have to put it back in the special brown bubble envelope it came in (thats why I remember) and dropped it in the book drop outside. After the first week finding out it didn't get checked in I thought, ok, lets just give it time and it will show up. Low and behold, nothing, for weeks and weeks and many talks with the staff and calls to the university. Finally, nearly two months later I gave in when they suspended my borrowing privledges and told them I will just pay for the book--they do not allow you to just buy the book yourself and return it. The book cost 22.00 at the bookstore, regular price, and I find out that they charged me $65.00!! I was just heated by this and after talking to the library director all I get is, thats how it is and the library that you borrowed it from, the University, gets to decide the cost. Supposedly, it goes to cover "processing" along with the book but come on, do I look like an idiot. And if I stole the book would I really trying to come back to the library paying the late charges on it and then paying 65$ for it!! I love my library and I have paid so much money to the library happily but I feel this time Im getting walked on. And get this, I talked to one of the librarians and she said she has run into the same problem where she swore she turned books in and it never showed on the computer that she did. I mean its no mystery that the library system is not fool proof, for one thing, you can reach other peoples books from the book drop outside when its really full and I wonder if someone grabbed it. I wont to bang my head against the wall for leaving it in the book drop outside (after hours) for one thing, but to charge $65.00 for a book is quite another!! I paid it, what else can I do, the library to me is like what Blockbusters is to others.
1 person likes this
3 responses
@jonesy123 (3948)
• United States
10 Aug 08
This happens so often, especially at universities where they often use students to check in and restock the books. They are inexperienced, sloppy, and/or don't care. My husband had it happen on several occasions where they claimed he didn't return the book and he found it on the shelf. It just hadn't been scanned in properly. After two of those events he ALWAYS watches them scan the books in. The university library also hands out receipts, which he insisted on getting every single time as proof that the book had been returned. It's aggrevating what crap they will pull to make you pay up. Unfortunately, with an interlibrary loan you can't exactly check the stacks of the other library to see, if the book is there. But just to make sure, I would check the stacks in your own university library to make sure it didn't end up there by accident. Next time, make sure you hand it in and watch it being scanned. If possible, get a receipt. Now they always charge a horrendous amount more, usually at least double the value. Part of it is late fees, replacement costs, shipping and handling, since they don't physically go to the bookstore to get the book.
2 people like this
• United States
10 Aug 08
yup, thats me - Picture of a white button pin with pink heart reading "library lovers"
Thanks so much for your story and I actually do live real close to the campus and I am going to do that right away. Another thing I am going to do is look on the shelfs at my library to see if it was placed there. I will not leave them in the book drop for sure anymore and it makes me feel so much better that I am not alone because I love my library and its like you feel like the one of fault when clearly you know your not--thanks for those tops.
1 person likes this
@Justme2007 (1848)
• United States
10 Aug 08
Yes its a shame that they charge so much money when you can get for a lot less somewhere else. I have wet 2 books and I was allowed to replace them for a fraction of what they were charging. I love my library just as much as you so I would have paid the price too.
1 person likes this
• United States
10 Aug 08
Im really going to look into this more though because I do not see why they cannot allow the person to replace the book and it would eliminate the 'processing' time to order it online, and shipping costs. I mean it was nearly 3X the cost of the book and to make things worse, I live right next to campus so I could just drop the book off myself--lets keep the reason here intact, it seems silly--if I didnt pay my library could lose their priviledges as well high five, fellow LL!
1 person likes this
@rae777 (110)
10 Aug 08
Sorry this happen to you. I am beginning to think this happens to a lot of college students. I had this happen with about 5 books I checked in one day. When they made me aware they had not received them I, remembering sometimes they were careless there, I went upstairs to where they were suppose to be found and sure enough everyone of the books had been put back on the shelves with out being checked in. I think sometimes it might be best if you said to them could I see you check this in now please. Our public library does that. They check them in on the spot.