Dsl connection down, calls flooding.....
@Zelmarq (12607)
Cebu City, Philippines
August 18, 2008 9:17pm CST
Yesterday the connection was slow, there were not so many calls since it was a holiday. And today when I came here this morning I thought it was ok, but sad to say it came worst since its already down.
Yikes, with all the calls coming in, I have to set a limit of just 40 calls an hour, its still my 4th hour and I know I wont survive if I keep on accepting calls. I guess the 40 per hour limit is just fair for me, of course I dont want to end the day with so much stress.
Im ready for the 40 calls only, im sorry but I have to do it to serve a lot more
I just pity those who really needed it, its the first day of work today and they are not happy with whats going on. Its system problem and I know ur IT are making their best to solve the problem as soon as they can.
God bless you all!
2 people like this
7 responses
@Zelmarq (12607)
• Cebu City, Philippines
27 Aug 08
Yes, I really did th best what I can dot hat do, im just glad I have the rest day the following day and I dont have to worry about anything.
Thank you my friend and ahave a nice day
take care and God bless you.
Happy mylottting!
take care!
1 person likes this
@faith210 (11224)
• Philippines
19 Aug 08
Hi Zelmarq! Goodness, I really feel for you dear friend. I guess, customer service people are the ones who are the first to be gunned down during battles. I just hope you will always carry your armor made of steel patience.
Take care always..God Bless!
2 people like this
@Zelmarq (12607)
• Cebu City, Philippines
27 Aug 08
Thank you for cheering for me my friends, you know i reall needed that, Im just glad that I ahve such supportive friends like h\you here on mylot and I would like to take this opportunity to thank you for aleays beeing there on my new and even old discussions.
Thank you so much and have a anice day!
God bless!!!!!!!
1 person likes this
@Zelmarq (12607)
• Cebu City, Philippines
27 Aug 08
Well, in our kind of work we ahve to work as a cow and even on holidays still the calls would flood because the people are at home and all they have to do is call and call us and make their complain and of course others are just very vocal about it and very angry at times.
have a nice day and take care my friend.
take and happy mylotting.
1 person likes this
@arkaf61 (10881)
• Canada
19 Aug 08
That has to have been a long day for all of you in there.People tend to feel upset when they loose their DSL.
You need a lot of good communication tools to get through a day like that and be able to get home and let it all go.
Sending you a hug because after a day like that I"m sure you could do with one :)
@Zelmarq (12607)
• Cebu City, Philippines
19 Aug 08
Well, I understand that they would be upset with their connection down, I would feel the same since I have a dsl conection at home. The disadvantage is that im in the position where im helples and just act as calm as I could.
have a nice day and thank you for sharing and for yout time!
2 people like this
@arkaf61 (10881)
• Canada
19 Aug 08
I know. Being on the phones you will be the first person in the "line of fire" it's not even that people want to take it on you, but they're frustrate and you're the person that they can unload their frustration on.THey know there is nothing you can do, but at the same time they have to let it out I guess. I"m sure that some people are more polite than others and I can even see a few being really rude. Hope that doesn't happen that often.
It's a job that can be both nice and very stressfull.
2 people like this
@squaretile (3778)
• Singapore
26 Aug 08
wow 40 calls a hour already sounds like a lot to me. kudos to you for even managing that! is there a sort of minimium or maximum standard that your company sets for you?
IT problems are always unpredictable. And perhaps if your company put out a general statement that you are dealing with this issue then fewer people would be calling in to complain since they already know that something is being done.
2 people like this
@Zelmarq (12607)
• Cebu City, Philippines
27 Aug 08
No theres no standard, ususally the calls dont really flood like this I just made my own standard and maybe its sort of high than the usual coz I tend to have the same answer to all the callers making my sentences shorter than the usual and taht they just understand the problem, but there are others who are not reallt that considerate when they have this very important interne transactions,
Im just glad its over and done with.
have a nice day and happy mylotting!!!!
1 person likes this
@jingbautista (2456)
• Philippines
26 Aug 08
cant relate to your discussion.. hehe...nosebleed///
2 people like this
@checapricorn (16061)
• United States
19 Aug 08
Hi Zel,
ohhh..I understand how it will disappoint then but wish it will be back to normal tomorrow! are you at call center?
2 people like this
