What do you feel about the person you talking to is not good in english..

Over here, we have foreigners providing tech support. Sometimes it's not so much the English, it's their accent that makes it quite difficult to understand what they are saying. However, after a few hiccups, we got used to their way of speaking, and we know they're good. But if I were to put myself in a customer's shoes, the first thing on my mind is that I have problems with my system, and I want it solved, or at least a promise of a solution. It's very frustrating when the person I am talking to, doesn't seem to understand me or my problems, or worse, they pass me to someone else, and so on. I suppose if you talk slowly, politely and sensibly, the customer will bear with you. But first of all, try to get the customer to calm down. It's no fun when he is angry and the tech support panics.

Are you concerned about the language or the attitude of the customers. For language you can improve it but for customers ..... although there is a good tip. They will only get angry if they feel that thier problem is not solved. if you solve their problem or answer thier query they will not get angry. so try to convince them that thier problem is solved . :) Or just follw this simple rule. If you can't convince them confuse them. in either case they will not get angry on you ...try it it works .

I never judge a person with his efficiency in speaking a language.After all language is just a medium of communication.With proper practice any one can master it.It is not everything for a person.A person has to be good natured for me.Aren't there very good people who are unable to speak at all. And if good spoken is essential for your job please try to improve it with constant speaking to enable yourself to express whatever you think easily.All the best.

On the street, we have a big latino population here, if somebody is trying to communicate with me in English, but is not doing very well, I will try my best to communicate. I appreciate their effort and want to encourage this. On the phone, for tech support, I would get mad as well. Not at you, but at the company. First of all, they are taking money, jobs and business out of the US. Second, they charge me high prices when they are getting cheap labor. My brother ran a call center in the Phillipinnes, so I should be more supportive but I am not. But I would never blame the person on the other end of the line for trying to make a living.

I used to work in a call center. English is my second language and although I have lived in the US for over a decade now, my accent will probably never go away. I had customers who automatically assumed I'm in India, never mind that the accent is completely different. They got angry when I told them that I'm in the US. I had one woman belittle my every word I spoke. Unfortunately she was one of those hicks who although they are American only speak the dialect of their area. What she didn't know was that I happened to live in the same town (it was call center work I could do from home). Therefore, I knew the regional dialect quite well. I think even an American from another region would have had trouble with her. Boy was I tempted to jump in the car drive up to her house and tell her how amazing it is that I can drive from India all the way to her door in less than twenty minutes, lol. Of course I didn't, but she was so rude, it was unbelievable. I actually usually find people from overseas call centers to be friendlier and politer. Also much more accommodating, although they have severe limitations as to how much they can help you. Sometimes it's a bit difficult to follow along. Some I have to remind to slow down, others (especially women) I have to tell to speak up, but that's about it. The only time I yelled at them was when I had to deal with AT&T. I make a habit of collecting names for a call log, because you never know when you have to refer back to it. They kept giving me false names, even different names in the same conversation. And the supervisors, still in the same location sometimes even their English was worse, were quite rude. AT&T is difficult to deal with to begin with, but they were out of line. And yes, I did yell at them at the end. I guess they got strict instructions not to send callers to the American call centers for further resolution. AT&T has the worst customer service anyway. I think the reason that people get angry at you has less to do with you and more with the fact that the company is saving money by having people overseas doing the call center work. After having paid good money for the item, they need tech support because either they can't figure out the instructions or the item somehow broke. And now they have to deal with somebody whose English they probably at that point don't have the patience for to make an effort to understand it all, even worse, if it gets technical. Don't take it personal;)

In day to day life, it never bothers me. We hosted on exchange student from Germany my junior year of high school, and although her English was very good, she did sometimes have difficulty communicating certain things in English - it's a hard language to learn. We were also close with a Swiss exchange student that year, and he also struggled sometimes when speaking, and at first it was difficultto understand. As a result, I'm pretty tolerant. With customer service reps, I really couldn't care less - usually. The only time I get frustrated (and not with the person I'm speaking with, but the situation) is when the accent is SO heavy that it's difficult to understand what I'm being told. It makes the process take much longer than necessary. I can deal with broken English, but heavily accented English when you're trying to get a problem solved is frustrating. That said, for any non-native English speaker who is going to take a job as a customer service rep to largely English speaking customers, I believe it is that person's responsibility to improve their English as much as possible - it will make things on the job much easier for both the employee AND the customer. Best of luck!