Heart of Compassion?

Sometimes, I have the same feeling as you. I hate people who seem to be heartless when they pass a poor man requesting some money, when they turn down a friend, and when they ignore other's need... However, I think we should tolerate them. First think about this, do we have heart of compassion ourselves? Do we always give a helping hand to others whenever they need it? Of course nobody could be totally kind-hearted, for we may lack time to fulfill these tasks, we may not want to get in some trouble by doing this. Then why are we complaining about others? Living in this world, I can't think of a situation without "heartless" people. What we should do is to be ourselves, to make ourselves more kind and help others. You will be frustrated if you count on others too much. Just be such a person and you will not worry about it any more.