does it bother you when workers at a store are less than enthusiastic to help?

They would definitely lose a customer. There are plenty of competitors who could use my business. I would make sure, though, to let them know why I wouldn't be back there, so there would be no doubt that their employees were losing business for them. Too many people are desperately seeking jobs in this dreadful economy. They can hire people who know how to deal with the clientele and are very willing to do so. There isn't a bargain good enough to make me put up with less than the best service!

No, I don't let one or two people influence me about going to a store. If they were that bad, chances are they won't last very long. If my service was very bad I might call a manager and complain. How will management know there is a problem if people don't tell them and just stop going? I also probably would have just gone and tried to match the color myself or tried that in the first place before I asked for help. I don't like people over eager to help me, if I want help, I'll go find it.

I'm with you. I can't be bothered giving my business, essencially my money, to people who can't be willing to help. I went into a store that sells fabric and patterns looking to make something for my daughter. The salesperson had no interesst in stopping her conversation with her co-worker to help the woman ahead of me, or me. I left and went to a different store and the not only found me a nicer pattern and better quality fabric, but they were well informed on sewing and gave great tips. I've gone there ever since.

If I want to buy something in store and I don't have any info about the product. I will ask question and find the info from the workers / shopkeeper. But if the workers doesn't give me attention and answer my question with details. I think I will get upset and won't go again to that shop. I as customer need a good service so I can know the product and buy it. But with that kind of attitude from the workers, I think i'm very bother with it.

yes, i won't go to the place again where i didn't get enthusiastic service. i hate the perosn who has bad diathesis. i don't want to communicate with him.

Absolutely. I always find myself tsk-tsking people when they have horrible customer service skills (or rather lack of. I've worked in customer service for several years and I always tried to maintain a sunny disposition, give my full attention and try my hardest to help the customer find what they needed and if I was unable to then I'd find someone who could. If our store didn't have what they needed then I always told them of other places that would definitely have what they were looking for. They always appreciated my help and even if they couldn't find what they were looking, they would usually walk away with a smile nonetheless. It's frustrating when a place of business doesn't have proper customer service or their workers are just too lazy to try their best to help customers. I knew everyday going into work that people were coming in, spending their money and if they needed help I was more than glad to offer it. I enjoyed it. It makes you feel good when customers appreciate the hard work you put forth. I just wish other people working in customer service could have the same views on it that I do.

Definitely yes.. even if the product is good if the people who work there are not polite or helpful then what's the point in having such a big shop ??? I need some love and respect and concern from the workers who work in the shop and its their duty to respond and help the customrers with love, just by not being helpful i bet you the management will be poor and the company will come down in its growth

Yes it does make me mad when this happends. I was at walmart the other day and I had asked a lady that worked in the ladys department what the price was on this shirt, because there was on tag on it. She just looked at me and said that she did not know. She did not even offer to try to fine out the price. I was mad and put the shirt back and left the store.

Sure it does but not all that much since I am usually able to look for things myself. Let me share an example that happened just today. I was at this shopping complex that is owned by a particular race of people. The whole place "belongs" to this race. It is a gigantic place and you can see that all the counters are manned by people of this race. FYI, my country is a multi-racial society. This race above is a minority race. I may be the majority race in the country but I feel out of place there. I might have been overly sensitive but I feel they look at me (because of my race) differently. I may be wrong but I don't think they are treated any special elsewhere in my country (we do try to treat all races equal). Back to the example, I was this security guy for directions. I wanted to know where a certain item was kept. There was another guy (his race) who was talking to him but he had concluded and walked off - that was when I asked. That other customer turned back to ask something else but it was already "my turn" so to speak. I can certainly agree that there is nothing wrong for the customer to continue asking. But the thing is, I asked my question, I was standing so close to them but they both treat me as transparent. That security guard simply ignored me. Only after they finished chatting part 2 (it was quite some time and I was standing there fuming) did he turned to me, utter an insincere apology (yes, with a fake smile) and try to address my question. If I judge his "technique" while responding to me alone, I would say he has great customer service. But my gut feeling tells me he faked the whole thing. By being polite and all, he leaves me no ground for complaint (not that I would bother). He thinks he cannot be faulted yet his callous manner in brushing me aside following to the demeanor is a telltale sign. My gut instinct is just that. He was not the only one. I met a few other staffs in the complex and they all showed me tardy service. They ignored me, a customer, while happily chatting with their colleagues. Even at the last stop when I was paying for my items, I was standing there (no one was before me) but I was ignored while the cashier turned to talk to a staff who walked over. The rude part is that I could have been politely asked to wait. Both the examples above, the person could have turned to me and said a polite "please hang on" and I would feel much better. So all in all, service wise, I don't like the place. Customer service talks about the heart. It needs sincerity, not fake gestures.

I have so been in your situation! I really like certain stores and the people who run it! I used to get the lotto tickets for the company lotto at a certain store but then I stopped at another place and they where happier to serve me. They actually gave me back my old tickets after they scanned them for winners! The other place would simply toss them and say 'no winners'. I will actaully take time to share my experience with a manager if I find someone who did a good job. It makes everone's day go well.

Bad customer help: Walmart, Canadian Tire, Zellers, Future Shop. If I manage to find a person, they have no idea what to do. Example: I went with my daughter to Future Shop so she could buy a camera. We knew what we wanted but as always, it was sold out. Discount for the display model? NO! So we choose another one. 30 minutes later he said they have none. Discount for display model? Yes. Then he tried to sell us a memory card that was incapable. Good thing I know more than all Future Shop employees combined, I picked the right one. This happens all the time, employees that know nothing.

I would definitely not go back to the place that doesn't have any initiative to help customers. If I were in your place, I have reported the workers to their manager or supervisor. It's their job to assist their clients so they really have to make an effort to make cutomers happy and satisfied. =)

Some times the right training is not offered to employees so its not fair to say its all their fault... I would say its partly managements fault for letting them go out on their own. I hate horrible customer service... but to me it looks like everywhere I go people are less willing to give me what I want. I mean I understand that the economy is bad and a lot of people are just there to shop around... but when a paying customer comes in... snap to it people =.= I get crap going through the drive throughs now a days... I just like to find and do things myself, leave your crappy associated at home. I'll lug my sofa over the self checkout scanner! lol

Yes I agree with you but maybe they just got chewed out by their managers. Some of those managers are drill sergents...so although its not professonal I give them a little slack and fine it myself. Or they could be rookies and are just hoping you dont ask them anything because they just dont have the answer and dont want to look stupid .

I really hate that. It really bothers me because when ever I am doing a job I always try so hard to help people and to see people not try at all just drives me nuts. What ever happened to having pride in your work? There is also a local small grocery store by me and the last 4 times I have gone there I have not gotten a hello or a thank you or anything from the cashiers. This really is starting to bother me. I can let it go a couple of times, but it seems that they just don't think it is important to thank customers. I'm thinking I should call the store manager and say something about this lack of respect towards customers.

yeah, it really bothers me when the store I went to have a very bad customer service. I mean, it's one of the important factor that the store have, they are there to help the customer with their needs and questions. When I happen to go to a store like that, I wouldn't bother to go there again. I'll just look for another store that will have a good service, even if it's too far.

Hi friend,I experienced this in a fabric shop when I went to buy some materials for my daughter.The girl working there was not atall interested to show ,I had to ask her often to show more.I got very much irritated and controlled my anger and left the shop immediately.I went to an other shop and bought some.Thanks for sharing.Happy mylotting.

I definitely get pissed off every time I go to a store and I don't get the right service. I have encountered that situation many times. There were many times that when I go to fashion shops and ask the clerk for another size or color, he/she will say, "Sorry miss but there is no more." But later on when I rummage for more, I can find what I had asked for! What a real turn off! Those clerks are just very lazy to do their job. But I really don't generalize hastily and include the store's image. Maybe it is just really the personnel who's got to be blamed directly. However, in addition, the store's management should also see to it that they are training their personnel especially on matters with customers so as not to sabotage its image and reputation to the public.

It's a real turn-off if you ask for assistance from a store employees and they just ignore you. I usually just drop everything and leave. If they don't want to sell their products then why should you buy from them.

hi there. yes it really bothers me if workers at a store are less than enthusiastic to help. it even irritates me so much. what are they there for if they wont help you. come to think about it, it is their job to help costumers that is why they are hired and paid. hehe;)