Warehouse home improvement store HORROR story?

This one I do like pookie. My story is kind of the same but also a little different in that I had ordered and paid for something which didn't arrive. Numerous emails to and from with them always promising to send etc and the package never arriving. So a couple of weeks ago I sent them another email and attached copies of all the emails exchanged between us. In that particular email I said that I would paste all of these emails into every forum that I could find as well as on their own site. No result from that, so last week I sent one final email to the Manager plus I did make several comments on their notice board to give them a little taste of my intentions and it also meant they couldn't say they weren't warned. Nothing too bad at all was put on their site but they got the message, because today I received my package plus an apology and a credit note too. LOL Sometimes we just have to stand up for our rights and it sounds like you did just that too. One thing I do is that if I get great service from someone, then I will write a short note to the company to commend someone. Equally if I get really bad service, I will send a letter about the treatment I received.

You know, I work for a Home Depot, and I get so frustrated when customers have such bad experiences. It's just not that difficult to give even decent customer service, and I work in what is considered the most difficult and hectic dept. in the store. Hope you never have to be that angry with your shopping exp. again!