help me in alertpay.........

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I am Personal Pro Unverified member from previous 3 months i uploaded my correct country id which has been approved but they are not approving my bank statement as i uploaded the correct one and is given me this message. Proof of address must be a full page copy of a recurring,monthly statement from the last 3 months.Upload a clearly scanned monthly statement that has been mailed to you (not printed from the internet). Ensure you have scanned a full page,not simply letterhead or a payment stub.