National Customer Service Week is Oct. 6 -10. Did You Know This?

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I have special emails come in and this was one of those. I was surprised and thought that this is a good idea. In this day and time good service to customers is out there but there seems to be just as many workers who give bad service to customers. As much as we try to complicate what great service is...it's really pretty simple: It is giving more than the customer expects...consistently. You notice I said simple, not easy. There is a big difference! If you have any stories about either good service or bad service being given by a worker in a store let me hear them. It used to be when I was growing up most of the time a customer got very good service and it wasn't very often that the customer got bad service. Things have changed although I know there are people in the stores that do give good service to customers. So let me hear your stories. There is even a book out, Customer Love. There is a quote which I agree with. It is: “Customer service is not a department...it's an attitude.” click on the picture and it enlarges