What the HACK??

hi bohemianheart are you sure it wasnt a scam. I have gotten similar emails and they turned out to be scams as the bank does not send out emails like that, at least my bank does not. I hope that yours turns out to be easily fixed. good luck and God Bless

Wow, that is really scary. I hope that you find that all is well tomorrow and get everything straightened out. I have not had this experience before, and hopefully I will not. That is one of the reasons that I do not bank on line.

Thank goodness you were wise enough to attemot to call your bank Bo. There are a LOT of banking related email scams going around at the moment and many people are being caught out. I have not had this happen to me before, no; but if the same thing happened I too would immediately get in contact with my bank to be on the safe side.

Whew! Thank goodness they locked it. I've never had is happen on my bank account, but when I worked at McClain's the A/P and A/R systems would lock down if you made three failed attempts to access them and it just took a supervisor putting in their security # and then typing in the password to over ride it. I'm sure when you call the bank tomorrow they'll set things straight.

I've never had this happen to me but it's something that everyone should think about these days: identify theft. I'm glad that your 'thief' could not answer your security question, but I'm sure there are those who have managed to do it to others. I'm enrolled with LifeLock, identify theft protection. These days, none of us are immune to attacks by thieves. LifeLock insures you for up to $1 million in losses and, for only $9.00 a month, I'd say it's a pretty good thing to have. I had my computer hacked into once when my son was living with us. Someone didn't like him so this person hacked into our computer and destroyed everything. Since that time, I've taken every precaution I can against such attacks. It made me think about all the things that can be done these days through a computer so, in order to close the barn door BEFORE the horse gets out, I enrolled in LifeLock. I'm glad I did because that's at least one thing I don't have to worry about anymore.

Make sure the email was true, in other words, actually tak to someone on the phone, emails are not the general way banks do things, and they may have been trying to get your information. I hope everything goes okay!

First of all, look at the email you received. Did it address you by name? If it did not, then it's definitely a phishing attack. Second, did it have a link in the email to take you to the 'bank's' website? It may have looked exactly like your bank's website but it was almost certainly a copy. It seems that you may have done the sensible thing and have gone to your bank's REAL website to find what is going on. Don't worry, however. When you call the support number, they will be very helpful and you will have access to your account very quickly. I'm afraid this sort of thing is happening a lot, especially in those countries that don't yet have chip and pin cards. You may have been the victim of a rather amateur attempt to access your account and your bank therefore locked the account. They have hundreds of such attempts a day, however, and are there to protect their customers, not to make it difficult for you.

Yes I also had to face this type of problem just because of my fooolishness.. :D I typed my password with caps lock on 5 times ( i didn't checked the caps lock status), then after 5th chance I got the message that your account is blocked for the day. I afraid that whether I will be able to use it tomorrow, but next day it worked fine and transaction was normal.

Sorry you are in this mess. When you contact your bank, ask if its possible to change your user name as well as your password. It sounds like someone has picked up your user name somewhere. Do you use the same user name other places? And contact the 3 major credit agencies and put a credit freeze on your credit monitoring. Hope this helps.

Fortunatly I haven't but hackers are getting in everywhere now..yet at least you your account is safe now..I hope you get it sorted tomorrow..littleowl

Wow bo, that is disturbing to say the least! Who could have been trying to get into the account? It is great that your bank was alert enough to not let any money be taken out and let you know that there has been a failed attempt by someone to try. But, still this is quite disturbing. At least you will know more tomorrow. The good thing is that the person did not know the correct answer to the security questions which means it wasn't anyone really close to you which rules at your nearest and dearest so you won't have to committ any murders to close to home. I do hope that you can figure this out. Try to stay calm and see what information that the bank can give you. Keep us updated!

I am glad that your bank is taking action! DO you have any idea as to who might be trying to get into your account? This is so scary! Please keep us updated as to what else you have to do. I wonder if they will make you come to the bank.. I am glad that they were not able to access your account,, Goodness!

Oh my no I haven't had anything like that happen to me thank goodness but I hope you get everything straighted out, all I can sagest is that you contact your bank and ask them whats going on and hopefully things will be cleared up.

If you try to log onto your account and give the wrong password three times, the account gets locked and you have to reactivate password. it is a good safeguard against someone trying to log in by hit and trial method.

thebohemianheart, I think other than suffering for the temporary inconvenience of having your accounts frozen, I must say that your bank has done a good job at protecting your hard earned savings. Although, I have yet to experienced this inconvenience, I think I am just glad that my bank has got an instant alert facility where I get notified on my cell phone 24/7 if there is some irregularities to my card and/or account. I am sure most banks worldwide would have this facility and I suppose you just need to update them with your contact numbers. I did have a charge in India to purchase jewelries whilst I was in Singapore and the bank called and verified with me. That transaction was stopped and through later investigation my card details was stolen from a gas station I had visited a week before. So, never trust the system to take of itself, we need to be on top most of the time ourselves. In the past, a lot of people does not appreciate the banks having all our contact details for some unwanted attention reasons like getting called with the latest promotions and /or investment plans. However, I think over time banks now allows us to deselect such services and that our numbers were to be held in strict confidence and for security authentication purposes. We just need to be bothered with the specifics and go through the trouble with customizing our security protocols. The usage of cards is so predominantly common and these personal informations just "floats" about and thefts can access them easily. It is only through our shrewd practices like changing our passwords/ PINS/ and security questions periodically to avoid these characters from succeeding in their follies. Not to forget our caution and alertness when we do online banking on our computers and that our computers be armed with the latest anti virus, anti spyware and firewall softwares.